Senior Technical Support Specialist

Fortinet

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Sunnyvale, CAFrisco, TXAtlanta, GA
Salary: $87,800–$107,300 / yr
Employment: Full-time
Posted: 44 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $150k

This role $98k

$76k most similar roles pay here $202k

This role pays less than 91% of similar roles. Most pay $121,993–$177,250 — the shaded band above. At the midpoint, this role pays about $98k versus about $150k for comparable roles.

Based on 240 similar postings.

Employer

About Fortinet

Fortinet is a US-based cybersecurity company best known for its FortiGate next-generation firewalls. It sells a broad security platform spanning network security, SD-WAN, endpoint protection, cloud security, and SIEM/SOC operations.

Fortinet currently has 57 open roles on FindRole.

Listed pay typically runs $150,000–$210,000 across 43 roles with salary data.

Most-posted roles

View all roles at Fortinet

At a glance

TL;DR · Senior Technical Support Specialist

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As a Senior Technical Support Specialist on the TAC team, you will serve as a critical support and escalation point for customers and partners. You will provide troubleshooting expertise for core products like FortiGate by analyzing configuration information, recommending corrective actions, and providing technical education to bridge knowledge gaps. Your daily work involves reproducing customer environments on lab equipment to isolate issues, collaborating with QA and development teams to identify optimizations, and managing the full lifecycle of technical cases through to closure. To succeed, you must possess deep knowledge of Windows, OSX, and Unix/Linux operating systems, alongside a strong understanding of TCP/IP, routing protocols, L2/L3 switching, and security products like firewalls, IDS/IPS, VPN, and virus scanning. You will also utilize AI tools to enhance your daily workflow and problem-solving capabilities within the cybersecurity domain.

Skills

FortiGate TCP/IP Routing Protocols L2/L3 Switching Firewalls IDS/IPS VPN Virus Scanning Windows OSX Unix Linux AI Tools KCS® framework

What you'll do

Provide troubleshooting expertise for core Fortinet products, specifically FortiGate.
Analyze configuration and system information to recommend corrective actions for customers.
Educate customers on networking and product knowledge to fill identified gaps.
Replicate customer environments in a lab to isolate problems and test new solutions.
Manage the full lifecycle of technical cases from initial escalation to final closure.
Coordinate with QA and development teams to identify optimizations and software improvements.
Lead customer management meetings to communicate expectations regarding escalated issues.

What we're looking for

Must be authorized to work in the U.S. without sponsorship.
Experience in a technical support or system administration role in a networking/security company.
Bachelor’s degree in computer science, software engineering, or a related field is desirable.
Deep working knowledge of Windows, OSX, and Unix/Linux operating systems.
Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning.
Proficiency in using AI tools to enhance day-to-day activities.
Knowledge of knowledge management principles and experience with the KCS® framework is an advantage.

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