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$119,762–$173,250.
Based on 240 similar postings.
Employer
About Carta
Carta is an equity management platform that helps private companies, investors, and employees manage equity, cap tables, 409A valuations, and fund administration, streamlining the complexities of startup ownership. Industry: Financial Technology & Equity Management
The Senior Support Analyst - Private Equity joins the support team to provide high-touch, white-glove service for a portfolio of private equity firms and backed companies. This role involves managing complex cases across phone, email, and Zoom while navigating the cap table product to resolve issues like repricing, stock splits, and share conversions. The analyst functions as a technical problem-solver who diagnoses root causes by reading logs, error traces, and system outputs rather than just addressing surface symptoms. Key responsibilities include building scripts to automate recurring problems, conducting training sessions, and proactively identifying cap table errors. Required skills include experience in software development or technical support, proficiency with command-line interfaces, basic scripting, Excel formulas, and the integration of AI tools and LLM capabilities into daily workflows to manage projects and improve internal support processes.
SQL
Python
Machine Learning
Data Mining
Data Visualization
Statistical Modeling
Data Infrastructure
AI-assisted workflows
Risk Management
Scripting Languages