Senior Product Manager, Vault CRM

Veeva Systems

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$120,000–$200,000 / yr
Posted
78 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $201k
This role $160k
$106k most similar roles pay here $248k

This role pays less than 86% of similar roles. Most pay $177,250–$224,000 — the shaded band above. At the midpoint, this role pays about $160k versus about $201k for comparable roles.

Based on 240 similar postings.

Employer

About Veeva Systems

Veeva Systems is a cloud software company serving the global life sciences industry, providing CRM, clinical, regulatory, quality, and data applications used by pharmaceutical and biotech companies.

Veeva Systems currently has 93 open roles on FindRole.

Listed pay typically runs $80,000–$165,000 across 82 roles with salary data.

Most-posted roles

View all roles at Veeva Systems

At a glance

TL;DR · Senior Product Manager, Vault CRM

Senior Product Manager - Vault CRM - Service Center joins the Product Management & Alliances team to serve as the primary architect for the global service and contact center vision within the Vault CRM ecosystem. This role involves owning the strategy and delivery of functionality for service processes, collaborating with cross-functional teams to integrate requirements into the core platform, and translating complex workflows into detailed technical specifications. The position focuses on building AI agents, engagement channels like telephony, CCaaS, email, WhatsApp, and SMS to solve specific needs for contact center users. Key skills include experience in the CCaaS software industry, managing feature backlogs in agile environments, and developing enterprise SaaS solutions. Candidates should possess expertise in requirement synthesis, roadmap development, and potentially conversational AI or large language models to enhance CRM efficiency for life sciences customers.

What does a Product Manager earn in Remote?

Median $207754 from 108 postings across 33 companies.

See salary data

What you'll do

  • Own the strategy and delivery of functionality for service and contact center processes.
  • Integrate service and contact center requirements into the core Vault CRM platform.
  • Act as a subject matter expert to evangelize products to internal and external audiences.
  • Translate complex business processes into detailed functional and technical specifications.
  • Partner with the AI team to build agents that improve representative efficiency.
  • Manage the full product lifecycle from initial concept and design to global release.
  • Maintain and manage the feature backlog while writing detailed user stories.

What we're looking for

  • Must have 5+ years of product management experience in the Service/Contact Center or CCaaS software industry.
  • Experience researching and understanding customer and market requirements to develop short and long term product roadmaps.
  • Experience developing configurable enterprise SaaS solutions in an agile environment.
  • Experience writing detailed user stories and managing a feature backlog.
  • Proven track record of collaborating with engineering and QA teams to define, design, and deliver products.
  • Ability to understand and communicate architectural requirements, preferences, and limitations.
  • Strong communication skills including written, verbal, and formal presentation capabilities.
  • Experience with conversational AI, recommendation engines, LLMs, or the Veeva Vault Platform (preferred); background in computer science (preferred).

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