Senior Product Manager, Switchboard

GitLab

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$139,200–$235,200 / yr
Posted
4 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $197k
This role $187k
$128k $247k
below market most similar roles pay here above market

This role pays less than 60% of similar roles. Most pay $177,250–$216,000 — the blue band above. At the midpoint, this role pays about $187k versus about $197k for comparable roles.

Based on 240 similar postings.

Employer

About GitLab

GitLab is an all-remote software company that develops an AI-powered DevSecOps platform combining source code management, CI/CD, security scanning, and project planning in a single application.

GitLab currently has 54 open roles on FindRole.

Listed pay typically runs $152,800–$238,000 across 49 roles with salary data.

Most-posted roles

View all roles at GitLab

At a glance

TL;DR · Senior Product Manager, Switchboard

The Senior Product Manager, Switchboard joins a team of product management, engineering, and site reliability engineering to manage the control plane for GitLab Dedicated infrastructure. You will own the product vision and roadmap, balancing internal operational needs with customer experience. Day-to-day responsibilities include working with engineering to improve tools for instance upgrades and maintenance, refining the customer-facing console for private networking and authentication, and communicating directly with customers to gather feedback. You will navigate complex technical workflows, manage customer migrations from self-managed environments, and oversee incident management tools. The role requires a technical understanding of infrastructure tradeoffs, experience with cloud management consoles, and the ability to translate complex operational requirements into clear product decisions for a growing fleet of customer instances.

What does a Product Manager earn in Remote?

Median $207650 from 128 postings across 34 companies.

See salary data

What you'll do

  • Set the vision and roadmap for Switchboard by balancing customer needs with internal operational challenges.
  • Work with engineering and site reliability teams to improve tools for managing Dedicated instance upgrades and maintenance.
  • Enhance the customer-facing console for managing infrastructure settings, private networking, authentication, and instance health.
  • Conduct direct customer interviews to gather feedback and explain product decisions.
  • Develop and refine complex technical workflows with engineering teams to ensure a strong user experience.
  • Identify opportunities to improve migration tools for customers moving from self-managed GitLab to Dedicated.
  • Extend Switchboard functionality to support GitLab.com as the architecture evolves.

What we're looking for

  • Experience owning a product vision and roadmap and working with engineering to deliver improvements for users.
  • Technical understanding to discuss infrastructure and operational tradeoffs with engineers and translate them into clear product decisions.
  • Strong focus on user experience with experience making complex technical workflows easier to understand and use.
  • Clear communication skills and the ability and interest to work directly with customers.
  • Ability to work independently, make sense of an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs.
  • Experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management (preferred).

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