Senior Product Manager, Digital Transformation & AI

Visa

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Austin, TX
Salary
$153,500–$245,900 / yr
Employment
Full-time
Posted
23 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $201k
This role $200k
$142k most similar roles pay here $257k

This role pays more than 51% of similar roles. Most pay $177,250–$225,125 — the shaded band above. At the midpoint, this role pays about $200k versus about $201k for comparable roles.

Based on 240 similar postings.

Employer

About Visa

Visa Inc. is the world''s largest payment network, enabling digital payments for consumers, merchants, financial institutions, and governments through its global processing network and branded card products. Industry: Payments Technology & Financial Services

Visa currently has 94 open roles on FindRole.

Listed pay typically runs $153,500–$245,900 across 89 roles with salary data.

Most-posted roles

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At a glance

TL;DR · Senior Product Manager, Digital Transformation & AI

Senior Product Manager, Digital Transformation & AI joins the Client Care Digital & AI Services team to drive scalable digital platforms and AI solutions that improve client experience and agent productivity. This role is responsible for defining the strategy, roadmap, and execution for voice, chat, and AI-powered servicing capabilities within a managed services portfolio. The individual will build out GenAI, Agent Assist, conversational AI, automation, and agentic workflow capabilities while managing technical requirements like APIs and integrations. Key technologies include Genesys Cloud, telephony platforms, IVR, and omni-channel servicing tools. The role addresses the business problem of improving service efficiency and reducing cost to serve through automated systems. Success requires expertise in payment systems, B2C support operations, and large-scale platform modernization to deliver measurable value across complex technology dependencies and cross-functional stakeholder environments.

What does a Product Manager earn in Texas?

Median $193500 from 43 postings across 19 companies.

See salary data

What you'll do

  • Define and execute the product strategy, roadmap, and prioritization for Genesys Cloud voice and chat capabilities.
  • Develop and evolve AI-powered servicing solutions including GenAI, conversational AI, and automated agentic workflows.
  • Collaborate with technology teams to define technical architectures, APIs, integrations, and implementation strategies.
  • Create business requirements, feature specifications, user stories, and success metrics for digital products.
  • Manage the end-to-end delivery of voice and chat capabilities while managing risks and dependencies.
  • Monitor KPIs and adoption metrics to ensure measurable value realization and operational efficiency.
  • Develop executive-ready communications to convey product strategy, progress, and business outcomes to stakeholders.
  • Mentor junior product managers and establish best practices for the product management team.

What we're looking for

  • Bachelor's degree with experience, or an advanced degree with experience, or a PhD with experience.
  • Strong understanding of contact center technologies, telephony platforms, IVR, conversational AI, and Genesys Cloud.
  • Proven experience delivering large-scale AI solutions including GenAI, workflow automation, virtual assistants, and agentic AI capabilities.
  • Demonstrated success influencing cross-functional stakeholders without direct authority.
  • Experience managing complex technology dependencies, APIs, integrations, and enterprise-scale platform modernization efforts.
  • Exceptional communication, storytelling, and executive presentation skills.
  • 6+ years of product management experience in payments, financial services, or contact center technology (preferred).
  • Expertise in payments and B2C support operations with a telephony and chat focus (preferred).

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