Senior Product Associate, Card Customer Experience and Benefits

What you'll do

• Identify and validate new product opportunities through user research and discovery.
• Translate customer needs and market insights into clear product hypotheses and feature concepts.
• Define and document product requirements, epics, and user stories to enable delivery.
• Support user research activities, journey mapping, and market analysis to inform the product roadmap.
• Track and evaluate product metrics across the development lifecycle, including time, cost, and quality.
• Monitor feature performance post-launch and recommend enhancements based on data and feedback.
• Consider upstream and downstream impacts of features to protect the end-to-end customer experience.
• Contribute to ongoing process improvements that increase product team effectiveness and execution quality.

What we're looking for

• 3+ years of experience in product management or a closely related domain.
• Proficient knowledge of the product development lifecycle, including discovery, definition, delivery, and iteration.
• Demonstrated experience with product lifecycle activities such as customer discovery and requirements definition.
• Working knowledge of data analytics concepts and strong data literacy to interpret trends and metrics.
• Strong written communication skills, including creating clear requirements and user stories.
• Ability to collaborate effectively across product, design, technology, research, and analytics partners.
• Experience supporting customer-facing digital products with measurable adoption and engagement goals (preferred).
• Authorized to work for any employer in the US.