Senior Product Analyst | Okta

What you'll do

• Gather requirements and challenges from Global Partner Program and Strategy teams to create actionable user stories.
• Design digital interfaces and self-service tools that empower the partner sales ecosystem in collaboration with technical teams.
• Manage integrations between Salesforce, Okta’s Partner Portal, and downstream systems for seamless data synchronization.
• Ensure integrity of partner data through effective management practices and maintain reports on program performance metrics.
• Develop comprehensive test plans to validate functionality and performance of partner-facing solutions and internal workflows.
• Author end-to-end customer journey maps and technical/user documentation for partner ecosystems.

What we're looking for

• 5+ years of hands-on experience in Salesforce Sales Cloud, Service Cloud, and Partner Relationship Management (PRM).
• Proven expertise in designing and implementing system integrations between CRM platforms and partner portals.
• Demonstrated ability to manage end-to-end delivery lifecycle from conception through post-deployment support.
• Strong problem-solving skills with a focus on continuous process improvement and operational efficiency.
• Experience in requirements gathering, solution design collaboration, and stakeholder management for technical projects.
• Mastery of Salesforce integrations and configurations for seamless data synchronization across systems.
• Ability to develop comprehensive test plans and ensure the integrity and accuracy of partner data.