Senior Operations Manager – Web Application & Product Operations

Abbott

Quick summary

Work type
On-site
Location
Sylmar, CA
Posted
49 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $197k
$157k most similar roles pay here $247k

This listing doesn't post a salary. Most similar roles pay $170,663–$223,750.

Based on 240 similar postings.

Employer

About Abbott

Abbott Laboratories is a global healthcare company that manufactures and markets a broad and diversified line of health care products including diagnostics, medical devices, nutritionals, and branded generic pharmaceuticals. Industry: Healthcare & Medical Devices

Abbott currently has 56 open roles on FindRole.

Listed pay typically runs $113,300–$226,700 across 54 roles with salary data.

Most-posted roles

View all roles at Abbott

At a glance

TL;DR · Senior Operations Manager – Web Application & Product Operations

The Senior Operations Manager role within the Product Development division at CHR Corporate Human Resources oversees the operational lifecycle of remote care software, managing Tier 2 application support, change request governance, product operations, and hypercare management. This position ensures reliability and performance by collaborating with cross-functional teams including Software Development, SRE, DevOps, Systems Engineering, QA, and global counterparts in Malaysia and Ireland. Key responsibilities include leading a Tier 2 support team for incident resolution, managing change requests, establishing operational readiness standards, and driving continuous improvement initiatives. The ideal candidate has over ten years of experience in software operations or technical program management, with expertise in web application architecture, cloud platforms (AWS/Azure/GCP), high-severity incident management, and monitoring tools like New Relic and Datadog.

What you'll do

  • Lead global Tier 2 support for troubleshooting and incident resolution.
  • Manage change requests and operate Change Advisory Board for compliance.
  • Ensure operational readiness and develop KPIs for product portfolios.
  • Plan and run Hypercare for major releases, coordinating cross-functional teams.
  • Mentor operations team and build partnerships with engineering and PMs.

What we're looking for

  • 10+ years experience in software operations or technical program management.
  • Expertise in web application architecture and cloud platforms (AWS/Azure/GCP).
  • Demonstrated skills in high-severity incident management and postmortem analysis.
  • Experience managing change requests and release governance processes.
  • Strong analytical skills with proficiency in monitoring tools like New Relic, Datadog.
  • Proven ability to influence cross-functional teams and communicate with senior leadership.
  • Background in customer-facing product operations preferred.

More like this

Similar roles

Senior Technical Product Operations Manager

General Motors (GM)

Remote (Gm Automation - Sunnyvale - Gm Automation - Sunnyvale, US) 32 days ago $129,400$129,400
Python SQL Kubernetes Terraform AWS CI/CD Prometheus Grafana PostgreSQL MLOps Docker
Remote

Systems Operations Senior Manager

Wells Fargo

Irving, TX +1 7 days ago $159,000$305,000
ITIL DevOps SRE CI/CD Kubernetes AWS Azure Google Cloud Platform Terraform Python Java SQL PostgreSQL Docker Ansible Jenkins Prometheus Grafana GitLab VMware Cisco Fortinet Splunk ServiceNow Tableau
Hybrid

Senior Manager, Network Product Engineering & Operations

The Walt Disney Company

New York, NY 50 days ago $197,400$264,700
Python Ansible Terraform Git CI/CD NetDevOps Infrastructure-as-code AI/ML APIs Kubernetes AWS Azure Google Cloud Platform PostgreSQL MongoDB Docker Prometheus Grafana Nginx Linux Windows Server

Senior Product Manager, Web Ecosystem

Anduril Industries

Seattle, WA 8 days ago $166,000$220,000
Git JavaScript React HTML CSS Node.js Python Docker Kubernetes AWS CI/CD PostgreSQL GraphQL REST Swagger Terraform Linux JSON YAML NPM Webpack

Senior Engineering Manager — Web

Adobe

San Francisco +2 86 days ago $202,500$293,250
JavaScript React Web Components Lit MobX CI/CD AWS Kubernetes Docker PostgreSQL Git Agile Scrum Python