Senior/ Manager, Machine Learning, Community Support Products - Careers

Airbnb

Quick summary

Work type
On-site
Location
China
Posted
1 day ago

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Salary context

How this pay compares to similar roles

Similar $224k
$189k most similar roles pay here $270k

This listing doesn't post a salary. Most similar roles pay $196,750–$252,000.

Based on 239 similar postings.

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About Airbnb

Founded in 2008 and formerly known as AirBed & Breakfast, Inc., Airbnb is a global marketplace connecting travelers with hosts who offer unique accommodations, ranging from private rooms to entire homes. It operates a massive digital platform for booking stays, experiences, and travel services worldwide.

Airbnb currently has 75 open roles on FindRole.

Listed pay typically runs $204,000–$255,000 across 45 roles with salary data.

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At a glance

TL;DR · Senior/ Manager, Machine Learning, Community Support Products - Careers

As an ML Manager within the Community Support Product Engineering team in China, you will lead a dynamic group of machine learning engineers to develop advanced AI models and services that enhance the customer support experience for Airbnb’s global community. Your responsibilities include hiring and mentoring team members, driving alignment with stakeholders across various functions, and fostering rapid development cycles while maintaining high technical standards. You will collaborate closely with platform, backend, and frontend engineers to build robust ML systems that improve user experiences. The ideal candidate has deep expertise in machine learning and AI methodologies, including large language models (LLMs), and a proven track record of leading teams to deliver impactful projects. Additionally, you should possess strong leadership skills, excellent communication abilities, and the capability to work effectively with stakeholders at all levels.

What you'll do

  • Lead a team of ML engineers to research, design, and optimize AI models for Community Support.
  • Drive initiatives to improve the end-to-end support experience using advanced ML/LLM technologies.
  • Collaborate with platform, backend, and frontend engineers to develop robust ML systems.
  • Conduct thorough design reviews to uphold high technical standards in ML projects.
  • Mentor and guide team members, fostering their professional development and technical growth.
  • Communicate complex concepts clearly to multiple stakeholders across various functions.

What we're looking for

  • Proven experience leading ML teams to develop large-scale AI models for user-facing products.
  • Deep expertise in various ML/AI methodologies, including LLMs, with 9+ years of industry experience.
  • Strong leadership skills and a track record of mentoring and guiding machine learning engineers.
  • Ability to communicate complex technical concepts clearly across multiple functions and stakeholders.
  • Experience fostering rapid development cycles while maintaining high-quality standards in engineering.
  • Educational background in Computer Science, Mathematics, Statistics, or related field.
  • Demonstrated capability to collaborate effectively with internal and external stakeholders at all levels.

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