Staff Machine Learning Engineer, Community Support Engineering - Careers

Airbnb

Quick summary

Work type
On-site
Location
China
Posted
1 day ago

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How this pay compares to similar roles

Similar $209k
$169k most similar roles pay here $258k

This listing doesn't post a salary. Most similar roles pay $177,912–$239,875.

Based on 240 similar postings.

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About Airbnb

Founded in 2008 and formerly known as AirBed & Breakfast, Inc., Airbnb is a global marketplace connecting travelers with hosts who offer unique accommodations, ranging from private rooms to entire homes. It operates a massive digital platform for booking stays, experiences, and travel services worldwide.

Airbnb currently has 75 open roles on FindRole.

Listed pay typically runs $204,000–$255,000 across 45 roles with salary data.

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TL;DR · Staff Machine Learning Engineer, Community Support Engineering - Careers

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Join the Community Support Products (CSP) Machine Learning team as a Team Lead, where you will drive AI initiatives by leveraging Generative AI technologies to enhance customer service at Airbnb. Your role involves developing and refining AI models, ML services, and tools such as LLM fine-tuning, RAG/Search, and feedback-based learning systems. You will work closely with product, design, and engineering teams to create efficient AI solutions for diverse applications, from conceptual stages through production deployment. Essential skills include a PhD or Master’s in CS, 9-12 years of ML engineering experience, expertise in LLM-driven chatbots and agentic AI products, and fluency in both English and Mandarin.

Skills

Python TensorFlow PyTorch LLM Agentic AI Docker Kubernetes AWS CI/CD PostgreSQL MongoDB Git Jupyter Notebook Mandarin English

What you'll do

  • Lead the development of novel ML systems and AI solutions for Airbnb's customer service products.
  • Design and optimize large-scale software systems using advanced AI/ML technologies.
  • Drive the fine-tuning and optimization of LLM-driven chatbots and agentic AI products.
  • Collaborate with cross-functional teams to integrate AI innovations into existing CS platforms.
  • Champion the adoption of cutting-edge AI practices to enhance customer service experiences.

What we're looking for

  • PhD or Master’s degree in Computer Science or equivalent experience.
  • 9-12 years of ML engineering experience with ownership over large-scale systems.
  • Design and development background in AI/ML systems and services.
  • Experience with LLM-driven chatbots and agentic AI products preferred.
  • Strong communication skills for cross-functional collaboration.
  • Fluency in both English and Mandarin required.

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