Senior Engineering Program Manager, Service Special Projects

What you'll do

• Own the end-to-end program management for large-scale initiatives spanning client software, backend services, and applied machine learning.
• Develop and maintain the plan of record, including roadmaps, milestones, dependencies, and risk mitigation strategies.
• Translate deeply technical architectural discussions into crisp, faithful summaries and narratives for executive leadership.
• Establish and lead the operating cadence to keep multiple cross-functional teams aligned on goals and timelines.
• Identify program drift early and drive corrective actions with authority across senior technical stakeholders.
• Mentor junior program managers and standardize progress tracking and planning practices across the organization.
• Manage the transition of AI/ML capabilities from research prototypes to production-ready systems with explicit quality bars.

What we're looking for

• 7+ years of experience developing program plans and managing complex, cross-functional engineering programs in a technical product environment.
• 3+ years of experience in a lead or principal-level capacity.
• 3+ years of experience leading AI-first programs end to end.
• Demonstrated experience running programs spanning multiple engineering disciplines including client, services, data, applied ML, platform, and tooling.
• Ability to read engineering design documents, follow architectural discussions, and independently reason about trade-offs, dependencies, and risk.
• Working literacy with the modern AI stack, including model training, evaluation lifecycles, data pipelines, and latency/cost trade-offs.
• Exceptional written and verbal communication skills with a track record of writing crisp executive updates and technical narratives.
• BS in Computer Science, Engineering, or a related technical field, or equivalent experience (advanced degree preferred).