Senior Data Center Support Services Technician

What you'll do

• Install, configure, and cable enterprise servers and infrastructure within data center racks.
• Perform hardware break/fix operations by replacing failed Field Replaceable Units (FRUs).
• Troubleshoot and resolve network switch issues and telecommunications connectivity problems.
• Manage structured cabling for fiber and copper connections including labeling and testing.
• Maintain accurate asset inventory records and update internal tracking applications.
• Document technical activities and develop or modify standard operating procedures (SOPs).
• Resolve assigned tickets within established Service Level Agreements (SLAs).
• Respond to critical events and onsite emergencies during on-call shifts.

What we're looking for

• Must have 3+ years of experience working in an IT environment.
• Experience solving problems on servers, networking devices, and IT equipment is required.
• Knowledge of server, storage, and network hardware is required.
• Knowledge of IT Hardware Concepts including RAID, SAN, SCIS, Linux/Unix, and GRUB is required.
• Inventory management experience in ordering, receiving, and shipping server parts is required.
• Must have strong verbal and written communication skills.
• A 2-year or 4-year degree or 3+ years of experience is preferred.
• Experience with structured cabling, cooling/electrical systems, and trunk infrastructure is preferred.