Senior Customer Technical Program Manager, Data Center Quality and Sustaining

Nvidia

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Santa Clara, CAAustin, TX
Salary
$200,000–$322,000 / yr
Employment
Full-time
Posted
13 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $199k
This role $261k
$141k $341k
below market most similar roles pay here above market

This role pays more than 92% of similar roles. Most pay $174,950–$222,200 — the blue band above. At the midpoint, this role pays about $261k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About Nvidia

Nvidia is a leading designer of graphics processing units (GPUs) and system-on-chip units, powering gaming, professional visualization, data centers, and artificial intelligence workloads. Industry: Semiconductors & AI Computing

Nvidia currently has 1623 open roles on FindRole.

Listed pay typically runs $184,000–$287,500 across 1110 roles with salary data.

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At a glance

TL;DR · Senior Customer Technical Program Manager, Data Center Quality and Sustaining

JOB TITLE: Senior Customer Technical Program Manager - Data Center Quality and Sustaining The Senior Customer Technical Program Manager - Data Center Quality and Sustaining joins the team to develop, implement, and supervise customer experience and quality management initiatives in coordination with OEM/ODM system partners. This role involves leading Data Center Quality and Sustaining activities for large Cloud Service Provider deployments, establishing quality standards, and managing high-profile customer escalations. Key responsibilities include developing joint Quality Assurance strategies, monitoring performance through key performance indicators, and conducting internal and external reviews on production systems quality issues. The position requires expertise in Quality Management Systems, Data Center Infrastructure, and HW/SW systems components integration. Candidates must utilize data analysis, metrics, and critical thinking to resolve technical quality and logistical issues while collaborating across engineering, operations, product management, and sales teams.

What you'll do

  • Lead and coordinate Data Center Quality and Sustaining activities for OEMs/ODMs across large Cloud Service Provider deployments.
  • Develop and implement joint Quality Assurance and Sustaining strategies aligned with business and user experience objectives.
  • Establish and uphold quality standards and procedures for large Datacenter System Deployment and Continuation actions.
  • Lead internal and external reviews on production system quality issues and prepare regular reports on corrective actions.
  • Identify areas for improvement in manufacturing partnerships using data analysis and metrics to facilitate progress.
  • Develop and maintain key performance indicators to monitor quality performance and present findings to senior management.
  • Identify potential quality improvements and develop mitigation strategies to minimize customer impact.
  • Manage high-profile customer escalations by coordinating across engineering, operations, quality, and sales teams.

What we're looking for

  • BS/MS/PhD in Computer Science, Electrical Engineering, or a related field, or equivalent experience.
  • Over 12 years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers.
  • Proven track record in Enterprise Data Center products quality management and system operational excellence.
  • Solid understanding of Quality Management Systems (QMS) following Technology Industry standards.
  • Technical savvy regarding Data Center Infrastructure and experience with HW/SW systems components integration, topologies, and configurations.
  • Strong leadership skills in managing high-profile Customer Escalations across engineering, operations, quality, product management, and sales teams.
  • Outstanding analytical and problem-solving capabilities with the ability to use data for informed decision-making.
  • Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification (preferred).

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