Senior Customer Success Manager, DoD/IC/FSI

Okta Inc

Hybrid

Quick summary

Work type
Hybrid
Location
San Francisco, CA
Salary
$151,000–$207,900 / yr
Posted
27 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $186k
This role $179k
$139k most similar roles pay here $227k

This role pays more than 50% of similar roles. Most pay $170,000–$201,000 — the shaded band above. At the midpoint, this role pays about $179k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About Okta Inc

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[

Okta Inc currently has 152 open roles on FindRole.

Listed pay typically runs $184,000–$253,000 across 152 roles with salary data.

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View all roles at Okta Inc

At a glance

TL;DR · Senior Customer Success Manager, DoD/IC/FSI

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As a Senior Customer Success Manager for DoD/IC/FSI at Okta, you will serve as a strategic advisor to high-level executives and technical teams within the Department of Defense, Intelligence Community, and Federal System Integrators. This role involves developing multi-year customer success strategies that align with mission objectives and compliance requirements, conducting regular business reviews, and navigating complex regulatory landscapes such as DISA authorization and FedRAMP compliance. You will also act as a liaison between customers and Okta’s Compliance, Legal, and Product teams to ensure ongoing compliance and address escalations across various departments. Ideal candidates have extensive experience in enterprise SaaS products, particularly in identity and access management, and possess strong technical skills along with exceptional communication abilities to engage effectively at the executive level.

Skills

Okta IAM SaaS FedRAMP DISA Zero Trust CI/CD Kubernetes AWS Python PostgreSQL Grafana Prometheus GitLab Terraform Docker Azure Google Cloud Platform Security Compliance Customer Success Management

What you'll do

  • Develop multi-year customer success strategies aligning with mission objectives.
  • Conduct regular business reviews presenting data-driven insights on adoption and ROI.
  • Serve as liaison for government security and compliance inquiries, ensuring authorization.
  • Coordinate complex escalations between support, engineering, product management teams.
  • Drive application onboarding by assessing portfolios and designing phased implementation plans.

What we're looking for

  • 7+ years of experience in customer success or account management for government customers (DoD, IC, FSI)
  • Deep expertise in enterprise SaaS products, particularly identity and access management (IAM) and cloud security
  • Proven ability to manage complex, multi-year relationships with a focus on adoption, retention, and expansion
  • Strong understanding of government regulatory and compliance requirements, including FedRAMP and DISA authorization
  • US citizenship required; former TS/SCI clearance preferred but not mandatory
  • Excellent communication skills for engaging C-suite executives and technical teams

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