Customer Success Executive, DoD/IC/FSI

What you'll do

• Develop multi-year customer success strategies aligning with mission objectives.
• Serve as primary executive point of contact for C-suite and technical teams.
• Conduct regular business reviews presenting data-driven insights on adoption, ROI.
• Navigate complex government procurement cycles to proactively address customer needs.
• Collaborate with internal teams to ensure regulatory compliance and authorization.

What we're looking for

• 10+ years of experience in customer success or account management for government customers (DoD, IC, FSI).
• Deep expertise in enterprise SaaS products, particularly identity and access management (IAM) solutions.
• Proven track record managing complex multi-year relationships with high adoption, retention, and expansion rates.
• Strong understanding of government regulatory and compliance requirements, including FedRAMP and DISA authorization.
• Exceptional communication skills for engaging C-suite executives and technical leadership effectively.
• US citizenship required; former TS/SCI clearance holder preferred but not mandatory.
• Ability to navigate and lead cross-functional teams in product roadmap discussions and engineering prioritization meetings.