Senior Customer Experience Program Manager | Microsoft Careers

Microsoft

Quick summary

Work type
On-site
Location
Redmond, WA
Salary
$119,800–$234,700 / yr
Posted
1 day ago
Closes
Dec 2, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $191k
This role $177k
$106k most similar roles pay here $248k

This role pays more than 56% of similar roles. Most pay $177,250–$204,287 — the shaded band above. At the midpoint, this role pays about $177k versus about $191k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 728 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 664 roles with salary data.

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At a glance

TL;DR · Senior Customer Experience Program Manager | Microsoft Careers

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As a Senior Customer Experience Program Manager within Microsoft’s Mission Critical Services team, you will play a pivotal role in driving the success of Windows enterprise solutions by leading strategic customer engagements that enhance adoption and satisfaction. Your responsibilities include orchestrating end-to-end customer lifecycles from onboarding to retention, coordinating engineering escalations for rapid issue resolution, and facilitating regular service reviews to maintain transparency and drive continuous improvement. You will leverage diagnostic insights, AI, and deep technical expertise to optimize Windows functionality and reliability, ensuring customers experience the best of Windows daily. This role requires a Bachelor's degree in Computer Science or related fields plus 4+ years of relevant experience, with preferred qualifications including enterprise customer engagement, incident management expertise, and familiarity with Microsoft support tools like IcM and CRM.

Skills

PowerShell Microsoft CRM IcM Intune ConfigMgr Windows Servicing Architecture Enterprise Device Management Incident Management RCA PIR CI/CD PostgreSQL MSSQL Kubernetes Azure AWS

What you'll do

  • Lead end-to-end customer engagement lifecycles, ensuring alignment with program goals.
  • Coordinate engineering escalations and post-incident reviews to improve service reliability.
  • Facilitate regular service reviews and change communications to drive customer success.
  • Capture and relay customer feedback to engineering and product teams for improvements.
  • Identify growth opportunities and support sales engagements for Windows enterprise solutions.

What we're looking for

  • Bachelor's Degree in a relevant field and 4+ years of experience in engineering, program management, or data analysis.
  • Proven experience in enterprise customer engagement, technical account management, or program delivery roles.
  • Expertise in incident management, escalation handling, and post-incident analysis (e.g., PIR, RCA).
  • Demonstrated commitment to proactive identification and resolution of customer pain points.
  • Experience using Microsoft support tools like IcM, CRM, and Service Reviews for insights.
  • Familiarity with scripting and automation tools such as PowerShell to streamline processes.

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