Senior Business Analyst - Enterprise Arbitration, Enterprise Consumer Product

Capital One Financial

Quick summary

Work type
On-site
Location
McLean, VA · Richmond, VA · Chicago, IL · New York, NY · Riverwoods, IL
Salary
$101,100–$115,400 / yr
Posted
2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $163k
This role $108k
$90k most similar roles pay here $207k

This role pays less than 91% of similar roles. Most pay $130,356–$195,900 — the shaded band above. At the midpoint, this role pays about $108k versus about $163k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 498 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 495 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Senior Business Analyst - Enterprise Arbitration, Enterprise Consumer Product

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The Senior Business Analyst role within the Enterprise Arbitration team focuses on optimizing inbound channels such as EASE, Email, and Site to enhance customer experiences and deepen relationships by generating over $2.5 billion in enterprise value annually. The incumbent will work closely with Lines of Business (LOBs) to evaluate model improvements, develop comprehensive roadmaps, and communicate complex insights effectively to senior stakeholders. Key skills include strong analytical abilities, proficiency in extracting meaningful insights from customer behavior data, and the capability to articulate these findings clearly. Preferred qualifications involve a deep understanding of credit implications related to product and messaging decisions, along with experience in business analysis within large-scale enterprise environments.

Skills

SQL Python R Tableau PowerBI Excel SAS MachineLearning CreditRiskAnalysis CustomerBehaviorAnalytics BusinessIntelligence DataVisualization ModelingFramework ArbitrationSystems LOBOperationsSupport

What you'll do

  • Analyze complex customer behavior and needs to extract meaningful insights.
  • Develop comprehensive model roadmaps for business, credit, and modeling convergence.
  • Evaluate potential improvements in models used by the arbitration team.
  • Advise Lines of Business on impacts of model changes to their operations.
  • Communicate complex concepts effectively to senior management and stakeholders.

What we're looking for

  • 5+ years of experience in business analysis or related field.
  • Strong analytical skills with ability to extract insights from complex data.
  • Experience in developing and implementing models and frameworks.
  • Excellent communication skills to articulate complex concepts to senior stakeholders.
  • Understanding of credit implications for product and messaging decisions.
  • Ability to advise Lines of Business on operational impacts of model changes.

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