Senior Associate, Service Management

The OCC

Hybrid

Quick summary

Work type
Hybrid
Location
Chicago, IL
Salary
$81,100–$114,300 / yr
Posted
23 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $169k
This role $98k
$66k most similar roles pay here $219k

This role pays less than 97% of similar roles. Most pay $142,437–$195,442 — the shaded band above. At the midpoint, this role pays about $98k versus about $169k for comparable roles.

Based on 240 similar postings.

Employer

About The OCC

The OCC (Options Clearing Corporation) is the world''s largest equity derivatives clearing organization, acting as issuer and guarantor for options and futures contracts to promote stability and market integrity. Industry: Financial Clearing & Derivatives

The OCC currently has 25 open roles on FindRole.

Listed pay typically runs $140,800–$211,600 across 24 roles with salary data.

Most-posted roles

View all roles at The OCC

At a glance

TL;DR · Senior Associate, Service Management

The Senior Associate - Service Management (Discovery Administrator) is a key role within the IT Service Management team, responsible for maintaining and enhancing ServiceNow Discovery Configuration across on-premise, virtual, cloud, and containerized environments. This individual will work closely with the ServiceNow Platform team to architect and deploy solutions that support comprehensive infrastructure diagrams through tag-based mapping and alternative discovery methods. Daily tasks include contributing to design reviews, writing automation scripts using common tools, interfacing with third-party applications via APIs, and ensuring adherence to quality standards and security rules. The ideal candidate has 2-3 years of experience in ServiceNow implementation for ITSM modules, a strong background in ServiceNow Discovery, and hands-on experience managing service mapping. They should be proficient in technologies such as HTTP, TCP, SNMP, SOAP, REST, SHELL/BASH, PowerShell, XML, JSON, and have solid analytical and problem-solving skills.

What you'll do

  • Manage and develop ServiceNow Discovery and integrate with federated discovery sources.
  • Design and implement solutions for Service Mapping using tag-based mapping techniques.
  • Collaborate on the creation and review of user stories, providing feedback on architecture and design.
  • Write automation scripts to enhance system functionality and efficiency.
  • Interface with third-party applications through API integration.
  • Perform risk analysis and recommend quality improvements for projects.

What we're looking for

  • 2-3 years of experience implementing ServiceNow or similar platforms for ITSM.
  • Comprehensive understanding and hands-on experience with ServiceNow Discovery, including Cloud Discovery and MID-Servers.
  • Experience managing service mapping and developing governance processes for ServiceNow Discovery.
  • Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST.
  • System administration skills using SHELL/BASH or PowerShell.
  • Strong analytical and problem-solving abilities.
  • Excellent communication skills with both technical and non-technical audiences.

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