Security Support Manager

What you'll do

• Create, track, and update release plans for security updates and patches.
• Develop Methods of Procedure (MOP) and oversee the execution of software and hardware patches.
• Manage the configuration of firewalls and logging servers.
• Identify network vulnerabilities, abnormal activity, and perform advanced behavioral analytics for data theft.
• Act as the primary interface to the New York City Agencies Network Security Team.
• Generate monthly security reports and lead meetings with customer network security representatives.
• Maintain and implement the MSI/Customer Security Escalation Process.
• Conduct Secure Design Reviews, Threat Assessments, and Risk Assessment and Mitigation Strategies.

What we're looking for

• Must have legal authorization to work in the U.S. indefinitely.
• Must be able to obtain background clearance as required by government customers.
• Must live within a commutable distance of the five boroughs of New York City.
• 3+ years of experience in a services business with an understanding of service operations and customer support.
• 3+ years of program management experience, including customer-facing experience.
• 3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, IT Systems, Cyber Security, or Networking equipment.
• Highly conversant in cyber security principles, including security patching, security monitoring, and threat intelligence concepts.
• Must obtain Network+ and Security+ certifications within the first year of employment.