SaaS Onboarding Technical Manager

State Street

Quick summary

Work type
On-site
Location
Boston, MA
Salary
$120,000–$202,500 / yr
Posted
2 days ago
Closes
Oct 30, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $180k
This role $161k
$109k most similar roles pay here $219k

This role pays less than 61% of similar roles. Most pay $157,000–$203,049 — the shaded band above. At the midpoint, this role pays about $161k versus about $180k for comparable roles.

Based on 238 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 145 open roles on FindRole.

Listed pay typically runs $120,000–$188,750 across 143 roles with salary data.

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At a glance

TL;DR · SaaS Onboarding Technical Manager

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Charles River Development seeks a senior technical leader to join their SaaS Operations team as the Onboarding Technical Manager. This role involves managing and supporting production Charles River IMS systems for multiple clients, focusing on new client onboarding, issue resolution, and continuous improvement of service delivery models. The ideal candidate will have extensive experience in SaaS operations, financial systems integration, and cloud platforms like Azure and AWS. Key responsibilities include overseeing client onboarding processes, ensuring high levels of satisfaction through direct management of key relationships, and leading a team of system analysts to drive process improvements and operational efficiency. Technical expertise in C#, Java, FIX protocol, and database administration is essential, alongside strong leadership skills for managing multiple projects and mentoring technical teams.

Skills

Azure AWS C# Java FIX Ansible ETL MQ PL/SQL RDBMS CI/CD Charles River IMS PostgreSQL Unix/Linux Kubernetes Terraform Prometheus Grafana

What you'll do

  • Identify and implement enhancements to improve efficiency and client satisfaction.
  • Oversee new client onboarding and ensure smooth transition to CRD SaaS Azure platform.
  • Directly manage key client relationships and resolve operational issues.
  • Lead and mentor a team of onboarding system analysts for issue resolution.
  • Provide technical oversight and guide clients on CR IMS capabilities.

What we're looking for

  • Proven leadership in high-growth SaaS environments.
  • 8+ years managing mission-critical SaaS production software.
  • Deep experience with financial trading applications and technical setups.
  • Hands-on expertise in cloud platforms, databases, and system monitoring tools.
  • Ability to mentor and manage technical teams effectively.
  • Strong customer service skills and stakeholder communication proficiency.

Related searches

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