Renewals Manager

What you'll do

• Manage the end-to-end renewal process for assigned customer accounts in EMEA.
• Engage with customers 120 days before renewals to secure timely, predictable renewals.
• Prepare complex renewal quotes and contracts while ensuring compliance with policies.
• Build strong relationships with key stakeholders to understand their business needs.
• Utilize data tools to track performance, forecast risk, and identify at-risk accounts.
• Provide regular updates on renewal status, forecasts, and key performance metrics.

What we're looking for

• 5+ years of customer-facing sales or account management experience in SaaS or technology.
• Proven track record of closing renewals and exceeding targets in a competitive environment.
• Strong negotiation skills with experience handling complex contractual terms.
• Excellent verbal and written communication skills for diverse audiences.
• Ability to prioritize and manage multiple high-priority opportunities effectively.
• Talent for building collaborative relationships with internal teams and external stakeholders.
• Prior exposure to database, cloud, and infrastructure technology preferred.