Project Manager, Retail Customer Experience Survey System

Apple Inc

Quick summary

Work type
On-site
Location
Cupertino, CA
Salary
$110,500–$207,300 / yr
Posted
52 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $185k
This role $159k
$98k most similar roles pay here $231k

This role pays less than 71% of similar roles. Most pay $152,966–$217,725 — the shaded band above. At the midpoint, this role pays about $159k versus about $185k for comparable roles.

Based on 238 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1723 open roles on FindRole.

Listed pay typically runs $162,500–$272,100 across 1398 roles with salary data.

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At a glance

TL;DR · Project Manager, Retail Customer Experience Survey System

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As a Project Manager on Apple Retail's Customer Insights team, you will support the Net Promoter Program survey infrastructure, ensuring it aligns with organizational goals through hands-on project execution. You will collaborate closely with technical and business partners to maintain smooth daily operations, optimize critical systems, and resolve issues efficiently. Key responsibilities include translating business needs into clear requirements, driving accountability among supporting teams, and fostering a culture of continuous improvement. The role requires expertise in both Waterfall and Agile methodologies, as well as experience with data querying languages like SQL (Snowflake) and data visualization tools such as Tableau or Streamlit. You will also create detailed documentation for system designs and operational procedures to ensure clarity and knowledge transfer. This position offers the opportunity to work on a high-impact customer feedback survey program that influences critical business decisions globally, requiring strong cross-functional collaboration and communication skills.

Skills

Snowflake SQL Tableau Streamlit Miro OmniGraffle Visio Agile Waterfall CI/CD NPS Python JavaScript HTML/CSS Project Management Change Management Business Analysis Large Language Models Generative AI

What you'll do

  • Manage project lifecycle stages from planning to implementation.
  • Monitor and optimize operational systems for survey infrastructure.
  • Resolve technical issues with support from engineering teams.
  • Create detailed documentation for system designs and procedures.
  • Facilitate clear communication across diverse cross-functional teams.
  • Tailor messages effectively to influence partners and foster collaboration.

What we're looking for

  • 5+ years of project management experience with a focus on continuous improvement.
  • Proficiency in both Waterfall and Agile methodologies for creating detailed project plans.
  • Strong written and verbal communication skills to convey technical concepts effectively.
  • Experience collaborating across diverse teams and vendor partners for high-performance outcomes.
  • Familiarity with customer experience surveys, such as NPS, and quantitative market research.
  • Willingness to learn data querying languages (SQL) and visualization tools like Tableau.

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