Production Support Engineer, Employee Experience & Productivity

Apple Inc

Quick summary

Work type
On-site
Location
Culver City, CA
Salary
$134,800–$245,800 / yr
Posted
55 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $166k
This role $190k
$115k most similar roles pay here $260k

This role pays more than 69% of similar roles. Most pay $139,000–$193,000 — the shaded band above. At the midpoint, this role pays about $190k versus about $166k for comparable roles.

Based on 239 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1723 open roles on FindRole.

Listed pay typically runs $162,500–$272,100 across 1398 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · Production Support Engineer, Employee Experience & Productivity

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The IS&T Services Technology team at Apple is seeking a Production Support Engineer to provide technical support for hardware, software, processes, and systems within the features and television production environments. This role involves diagnosing and troubleshooting issues to ensure seamless operations and data integrity both in-person and remotely, while also supporting content creation workflows to enable creative teams to work efficiently. The ideal candidate will have 3+ years of experience in media production workflows, familiarity with industry-standard tools like Jellyfish NAS systems, and expertise in IP networking concepts such as TCP/IP and VLAN fundamentals. Additionally, proficiency in macOS, iOS, Windows operating systems, and help desk software is essential for fostering strong relationships across Apple’s IS&T departments and creative teams to deliver an exemplary customer service experience.

Skills

macOS iOS Windows Jellyfish QNAP Quantum Dell Isilon G-RAID TCP/IP IPv4 VLAN Zendesk ServiceNow IP networking Network security ITSM Help desk software NAS SAN IT security best practices

What you'll do

  • Provide Tier 1-2 technical support for hardware and software issues in production environments.
  • Troubleshoot and resolve complex technical problems to ensure seamless operations.
  • Maintain and optimize content creation workflows for creative teams.
  • Collaborate with Apple Studios and IS&T departments on media projects.
  • Stay updated on emerging technologies and industry trends relevant to media production.
  • Use help desk software to manage and prioritize incoming support requests efficiently.

What we're looking for

  • 3+ years of experience supporting media production workflows using industry-standard tools.
  • Bachelor’s degree in Engineering or equivalent technical experience.
  • 3+ years of support for Mac product line and Windows operating systems.
  • 3+ years administering network storage solutions like NAS, SAN, and other systems.
  • 3+ years experience with IP networking and fundamental network security concepts.

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