Product Operations Associate, Tier 1

Anduril Industries

Quick summary

Work type
On-site
Location
Santa Ana, CA
Salary
$68,000–$90,000 / yr
Posted
today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $161k
This role $79k
$53k most similar roles pay here $208k

This role pays less than 99% of similar roles. Most pay $129,800–$193,000 — the shaded band above. At the midpoint, this role pays about $79k versus about $161k for comparable roles.

Based on 239 similar postings.

Employer

About Anduril Industries

Anduril Industries is a defense technology company that builds advanced hardware and software systems for national security, including autonomous drones, surveillance systems, and the Lattice AI command platform.

Anduril Industries currently has 1882 open roles on FindRole.

Listed pay typically runs $146,000–$194,000 across 1696 roles with salary data.

Most-posted roles

View all roles at Anduril Industries

At a glance

TL;DR · Product Operations Associate, Tier 1

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As a Product Operations Associate, Tier 1 at Anduril’s Help Desk in Irvine, CA, you will join a team dedicated to maintaining the health and operational readiness of deployed assets across various products. Your day-to-day responsibilities include triaging customer issues related to hardware and software, managing support tickets in Salesforce Service Desk, following established processes for troubleshooting, and collaborating with internal teams to ensure 24x7 coverage. You will also document knowledge base articles and suggest process improvements while continuously developing your technical skills. Ideal candidates have a background in technology, experience in a 24/7 support environment, and are familiar with ticketing systems like Salesforce Service Desk or Jira. This role is crucial for supporting national security efforts through cutting-edge technology solutions.

Skills

Salesforce Service Desk Jira ServiceNow Linux Windows Networking CI/CD Python PostgreSQL Kubernetes AWS Docker Git Prometheus Grafana

What you'll do

  • Assist in the intake, triage, and resolution of customer issues related to hardware and software products.
  • Monitor and respond to support tickets in Salesforce Service Desk or similar systems.
  • Follow established runbooks and processes to troubleshoot and escalate complex issues.
  • Document and update knowledge base articles and standard operating procedures (SOPs).
  • Identify recurring issues and suggest opportunities for process improvements.

What we're looking for

  • Bachelor’s degree or equivalent experience in a related field, or relevant technical certifications
  • 1-2 years of experience in a 24x7 technical support environment
  • Fundamental understanding of hardware, software, and networking concepts
  • Ability to work on-site at the Irvine, CA location
  • Open to working non-standard shifts including nights, weekends, and holidays
  • Familiarity with ticketing systems such as Salesforce Service Desk or Jira
  • Secret security clearance preferred

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