Product Operations Associate

Anduril Industries

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Santa Ana, CAIrvine, CA
Salary
$68,000–$90,000 / yr
Posted
170 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $157k
This role $79k
$53k most similar roles pay here $211k

This role pays less than 98% of similar roles. Most pay $119,050–$195,500 — the shaded band above. At the midpoint, this role pays about $79k versus about $157k for comparable roles.

Based on 240 similar postings.

Employer

About Anduril Industries

Anduril Industries is a defense technology company that builds advanced hardware and software systems for national security, including autonomous drones, surveillance systems, and the Lattice AI command platform.

Anduril Industries currently has 1697 open roles on FindRole.

Listed pay typically runs $146,000–$194,000 across 1504 roles with salary data.

Most-posted roles

View all roles at Anduril Industries

At a glance

TL;DR · Product Operations Associate

The Product Operations Associate, Tier 1 joins the Product Operations team to maintain the health of deployed assets across various products and business lines. This role involves managing customer issues through intake, triage, and resolution for both hardware and software components. Day-to-day responsibilities include monitoring support tickets in Salesforce Service Desk or similar systems, following established runbooks to troubleshoot problems, documenting knowledge base articles, and updating standard operating procedures. The position requires a fundamental understanding of hardware, software, and networking concepts to ensure operational readiness. Candidates should possess strong communication skills and the ability to work within a 24x7 environment. This role specifically supports mission-critical operations involving defense technology, including systems integrated with Lattice OS, while addressing technical challenges related to sensor fusion, autonomy, and command and control for national security applications.

What you'll do

  • Intake, triage, and resolve customer issues related to hardware and software products.
  • Monitor and respond to support tickets using Salesforce Service Desk or similar systems.
  • Follow established runbooks and processes to troubleshoot and escalate complex technical issues.
  • Communicate clearly and professionally with customers and internal teams.
  • Document and update knowledge base articles and standard operating procedures under guidance.
  • Identify recurring issues and suggest opportunities for process improvements.
  • Maintain operational readiness by supporting 24x7 shift coverage.

What we're looking for

  • Bachelor’s degree, equivalent experience, or relevant technical certifications in a related field.
  • Preferred 2+ years of experience in a 24x7 technical support, help desk, or customer service environment.
  • Fundamental understanding of hardware, software, and networking concepts.
  • Ability to work on-site at the Santa Ana, CA location.
  • Ability to obtain and hold a U.S. Secret security clearance.
  • Willingness to work non-standard shifts including overnight or weekend rotations in a 24x7x365 operation.
  • Strong verbal and written communication skills with a customer-focused mindset.
  • Familiarity with ticketing systems such as Salesforce Service Desk, Jira, or ServiceNow is preferred.

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