This role pays more than
62%
of similar roles. Most pay
$174,600–$231,000
— the shaded band above.
At the midpoint, this role pays about
$209k
versus about
$203k
for comparable roles.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
598 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 586 roles with salary data.
Principal Software Engineer - Dynamics Customer Experience Applications team
As a Principal Software Engineer on the Dynamics Customer Experience Applications team, you will provide technical leadership for the architecture, design, and operation of intelligent capabilities within Dynamics 365 Contact Center. You will solve complex engineering problems involving distributed cloud services, applied AI, data, security, and reliability to build scalable, production-ready systems. Your daily work involves defining technical strategies for globally distributed services, managing high-impact projects, and mentoring engineers while ensuring quality and security by design. The role requires proficiency in C, C++, C#, Java, JavaScript, or Python, alongside experience with Azure, WebSockets, gRPC, and GitHub-based CI/CD workflows. You will specifically address the challenge of creating an AI-first solution that integrates Dynamics 365, Office 365, and other cloud services to provide predictive application scenarios across various devices and form factors.
What does a Software Engineer earn in Washington?
Median $202800 from 326 postings across 28 companies.
Define and evolve end-to-end architecture for complex, AI-enabled customer experience capabilities across distributed cloud services.
Lead the technical strategy and implementation of applied AI systems including model selection, evaluation, and lifecycle management.
Own the full lifecycle of critical components from initial problem definition through deployment and long-term operational health.
Develop high-quality production code to resolve complex design, performance, and debugging challenges in distributed systems.
Ensure system quality by designing for security, compliance, observability, and automated incident response.
Resolve high-severity live-site issues by conducting root-cause analysis and implementing systemic prevention measures.
Mentor engineers and establish reusable patterns to improve the overall engineering standards of the organization.
Translate business requirements into multi-release technical investments and clear engineering plans across multiple teams.
What we're looking for
Bachelor's Degree in Computer Science or related field and 6+ years of technical engineering experience with coding in languages like C, C++, C#, Java, JavaScript, or Python (or equivalent).
Ability to pass the Microsoft Cloud background check.
Experience architecting and delivering large-scale, production cloud services across multiple teams or complex dependencies (preferred).
Experience designing, building, and troubleshooting scalable, resilient, event-driven systems including asynchronous processing and media-processing workflows (preferred).
Proficiency in WebSockets, gRPC, GitHub-based CI/CD workflows, and Azure Service Fabric (preferred).
Expertise in diagnosing cross-service failures using logs, telemetry, correlation IDs, and distributed traces (preferred).
Experience with tools like GitHub Copilot and Claude for implementation, debugging, and rapid prototyping (preferred).
Experience shipping generative AI or large language model capabilities with rigorous evaluation and safety practices (preferred).
C
C++
C#
Java
JavaScript
Python
Azure Virtual Desktop
Windows 365
client-engineering
Test Automation
Performance Measurement
Observability
Monitoring
Diagnostics