below marketmost similar roles pay hereabove market
This role pays less than
61%
of similar roles. Most pay
$144,350–$216,000
— the blue band above.
At the midpoint, this role pays about
$163k
versus about
$180k
for comparable roles.
Based on 240 similar postings.
Employer
About Apple Inc
Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software
Apple Inc currently has
3497 open roles
on FindRole.
Listed pay typically runs
$174,149–$277,600
across 2702 roles with salary data.
The Post-Incident Reviews (PIR) & Service Health Program Engineer, Infrastructure Services joins the Infrastructure Services team within the Information Systems and Technology organization. This role focuses on the Edge Production Engineering domain, which manages global CDN, high-throughput reverse proxy services, DNS, Global Server Load Balancing, and distributed Edge Cloud platforms. You will coordinate the PIR lifecycle by facilitating blameless debriefs, tracking remediation action items, and ensuring documentation accuracy for service degradations and outages. Key responsibilities include running regular service syncs with technical leads, compiling incident trends into service health updates, and promoting a learning-first culture. You will utilize ticketing systems like ServiceNow or Jira, while exploring Generative AI and automation to streamline incident timelines, summarize chat channels, and categorize failure modes across complex infrastructure environments.
Coordinate and facilitate post-incident reviews (PIRs) for service degradations, outages, and near-misses.
Guide blameless retrospectives to help engineering teams identify root causes using incident response fundamentals.
Review and refine incident summaries, timelines, and action items for factual accuracy and clarity.
Track and govern issue-tracking boards containing corrective and preventative action items across service teams.
Run recurring check-ins with technical leads to review backlogs, update progress, and flag blockers.
Compile incident trends and remediation progress into high-signal service health updates for leadership.
Apply Generative AI tools and automation to draft incident timelines and summarize chat channels.
Collaborate with central incident management teams to align on standardized reporting and automated tooling.
What we're looking for
3+ years of experience in Incident Management, Major Incident Management, Incident Response, or Technical Support Operations.
Demonstrated experience coordinating major incident response, facilitating incident bridge calls, or conducting post-incident reviews and retrospectives.
Hands-on experience managing operational action items, incident remediation tracking, or process governance using ticketing systems like ServiceNow or Jira.
Proven track record drafting incident documentation, executive status updates, operational runbooks, or post-incident summaries.
Bachelor’s degree or equivalent practical experience.
Strong meeting facilitation and communication skills to lead structured, blameless debriefs with senior engineers and leadership (preferred).
Familiarity with DNS, CDN, and basic networking principles (preferred).
Technical literacy to translate complex infrastructure or cloud discussions into clear root-cause narratives (preferred).
Experience leveraging Generative AI tools for summarizing incident data and streamlining workflows (preferred).
Experience defining or standardizing PIR templates, severity guidelines, or service health metrics (preferred).
Experience partnering with central incident management organizations or automated incident response bots (preferred).