PC Desktop Support Tech 3/4 - Top Secret

Northrop Grumman

Quick summary

Work type
On-site
Location
Flme228
Salary
$62,700–$104,500 / yr
Posted
4 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $170k
This role $84k
$45k most similar roles pay here $226k

This role pays less than 99% of similar roles. Most pay $132,550–$208,450 — the shaded band above. At the midpoint, this role pays about $84k versus about $170k for comparable roles.

Based on 240 similar postings.

Employer

About Northrop Grumman

Northrop Grumman is a leading global aerospace and defense technology company providing systems in autonomous systems, cyber, C4ISR, space, strike, and logistics. Industry: Aerospace & Defense

Northrop Grumman currently has 208 open roles on FindRole.

Listed pay typically runs $122,400–$187,900 across 206 roles with salary data.

Most-posted roles

View all roles at Northrop Grumman

At a glance

TL;DR · PC Desktop Support Tech 3/4 - Top Secret

Northrop Grumman’s Classified Solutions team is seeking an experienced Desktop PC Technician to join its dynamic technical support group in Melbourne, FL. This role involves providing comprehensive IT support including installing, troubleshooting, and repairing personal computers, software, telephones, and networks while ensuring compliance with strict security protocols. The technician will instruct users on system usage, investigate user needs, recommend hardware and software solutions, and maintain detailed trouble logs. Key responsibilities include resolving tickets within SLAs, coordinating with various IT teams, and participating in new installations and testing projects. Proficiency in Microsoft Windows Desktop OS, Office Product Suite, and remote deployment methods is essential, along with a Security+ certification and Top Secret clearance. Preferred qualifications include experience in classified environments, VMware VDI support, and Active Directory configuration.

What you'll do

  • Installs, troubleshoots, services, and repairs personal computers and related hardware.
  • Connects PCs and terminals to existing data networks and performs basic PC setups.
  • Instructs users on the use of personal computers and network systems.
  • Investigates user needs and recommends software and hardware solutions.
  • Maintains trouble logs and completes necessary paperwork for security compliance.
  • Resolves technical problems and answers queries regarding computer hardware and software.

What we're looking for

  • Requires 4+ years of relevant IT experience or equivalent educational background.
  • Must hold Security+ certification or higher.
  • Current US Government Top Secret security clearance required.
  • Proficient in Microsoft Windows Desktop OS and Office Product Suite.
  • Experience with remote deployment methods and troubleshooting desktop PCs.
  • Preferred: Active DOD TS/SCI, SAP/SAR access, and 3 years of classified IT hardware experience.
  • Knowledge of ITIL and ITSM Operations including Service Desk and Network support.

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