As a Patient Experience Tech Innovation Engineer at Sanofi, you will lead the strategic evolution of the company’s Patient Support Services platform, leveraging AI/GenAI, Salesforce Health Cloud, and AWS to enhance patient engagement and adherence across their healthcare journey. Your daily responsibilities include designing intelligent digital experiences, executing PoCs and MVPs for AI-driven use cases, and collaborating with cross-functional teams to ensure compliance in a regulated environment. You will need expertise in software engineering, solution architecture, and hands-on experience with Salesforce and AWS technologies, along with skills in Agile delivery and digital strategy. This role is pivotal in addressing real-world healthcare challenges through innovative technology solutions, fostering a culture of rapid experimentation and continuous improvement within Sanofi’s R&D ecosystem.
Skills
Salesforce
AWS
AI/ML
GenAI
CI/CD
Agile
APIs
Lambda
S3
API Gateway
Data Lakes
LLM Orchestration
Vector Databases
Conversational AI
Predictive Analytics
Responsible AI
MLOps
Event-Driven Architectures
Microservices
HL7
FHIR
What you'll do
Lead the design and delivery of next-generation AI-powered solutions for patient support services.
Architect intelligent digital experiences using Salesforce Health Cloud, AWS, and emerging platforms.
Execute PoCs and MVPs focused on AI/GenAI-driven use cases to improve health outcomes.
Define build vs. buy strategies for new capabilities while ensuring compliance with healthcare regulations.
Deliver thought leadership across the PSS ecosystem, including patient 360 views and omnichannel engagement.
Foster a culture of experimentation and rapid innovation within cross-functional global teams.
What we're looking for
8+ years of experience in software/platform engineering, solution architecture, or digital innovation roles.
Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related technical field; Master's preferred.
Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy.
Demonstrated ability to influence senior leadership and navigate complex stakeholder environments.
5+ years of hands-on experience with Salesforce (Health Cloud, Data Cloud, Experience Cloud, OmniStudio).
Fluent in English; additional language a plus.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$128,635–$212,750.
Peer median band
$128,635–$212,750
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$139,100–$213,375
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Sanofi
Sanofi is a French global R&D-driven and AI-powered biopharmaceutical company focused on human health through specialized medicine, vaccines, and consumer healthcare.
Sanofi currently has
20 open roles
on FindRole.
Listed pay typically runs
$133,500–$192,833
across 6 roles with salary data.
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