Partner Success Program Manager

What you'll do

• Drive on-time execution for complex partner implementations.
• Coordinate cross-functional teams for successful partner initiatives and process improvements.
• Establish documented, stage-gated onboarding programs for consistent delivery.
• Maintain a single view of the partner operations backlog by status, dependency, and risk.
• Create clear communication cadence and executive-ready reporting for leadership.
• Conduct root-cause analyses to convert findings into durable process improvements.

What we're looking for

• 6+ years of experience optimizing processes in a fast-paced technology or financial services environment.
• Experience managing complex cross-functional programs with clear ownership of timelines, dependencies, risks, and outcomes.
• Strong analytical skills and track record of using data to identify bottlenecks and improve operational execution.
• Proven ability to manage backlogs, coordinate stakeholders, and enhance throughput across a portfolio of work.
• Excellent written and verbal communication skills for all organizational levels, including executive-level messaging.
• Experience supporting partner onboarding, implementation, customer success, or lifecycle program management in SaaS or fintech environments.