Client Support Analyst

Ripple

Hybrid

Quick summary

Work type: Hybrid
Location: —
Posted: 58 days ago

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Salary context

How this pay compares to similar roles

Similar $153k

$106k most similar roles pay here $196k

This listing doesn't post a salary. Most similar roles pay $119,050–$187,312.

Based on 240 similar postings.

Employer

About Ripple

Ripple Labs is a blockchain and cryptocurrency company that develops the XRP Ledger and provides cross-border payment solutions to financial institutions, enabling faster and cheaper international money transfers. Industry: Blockchain Technology & Cross-Border Payments

Ripple currently has 34 open roles on FindRole.

Listed pay typically runs $168,000–$200,000 across 23 roles with salary data.

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At a glance

TL;DR · Client Support Analyst

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As a Client Support Analyst at Ripple Treasury, you will join our dynamic global team as the primary point of contact for clients using our advanced treasury management platform. You’ll handle client issues from start to finish, collaborating closely with Customer Success, Engineering, and other departments to ensure swift resolutions that foster trust and long-term relationships. Your day-to-day involves managing high-priority requests, troubleshooting complex technical problems, and providing reliable support beyond standard business hours. To excel in this role, you should have experience in B2B technical support within a SaaS environment, proficiency with SQL and reporting tools, and familiarity with treasury management concepts. This position offers hands-on exposure to cutting-edge systems and the opportunity to drive improvements that enhance our clients’ financial risk management processes.

Skills

SQL APIs Bank connectivity Payment formats RSA Symantec Treasury management B2B technical support SaaS environment CI/CD Cloud services Python JavaScript PostgreSQL Kubernetes Docker Git Jira Confluence

What you'll do

Troubleshoot and resolve client issues across the treasury management platform.
Prioritize and manage incoming requests to meet service level agreements.
Collaborate with cross-functional teams to solve complex technical problems.
Escalate issues with clear documentation for rapid resolution by Development.
Identify patterns in client issues to improve product, processes, and experience.
Provide reliable support coverage including weekends and holidays as needed.

What we're looking for

Proven experience in B2B technical support, preferably in a SaaS environment.
Strong troubleshooting skills with the ability to navigate APIs and payment formats.
Working knowledge of SQL and reporting tools; familiarity with RSA or Symantec is beneficial.
Excellent communication skills for breaking down complex issues into clear steps.
Ability to manage multiple priorities while maintaining high-quality service standards.
Experience working cross-functionally with customer success, engineering, and other teams.
Familiarity with treasury management concepts and financial risk management systems.

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