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$125,595–$180,418.
Based on 240 similar postings.
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About Fortinet
Fortinet is a US-based cybersecurity company best known for its FortiGate next-generation firewalls. It sells a broad security platform spanning network security, SD-WAN, endpoint protection, cloud security, and SIEM/SOC operations.
Fortinet currently has
105 open roles
on FindRole.
Listed pay typically runs
$140,000–$183,000
across 78 roles with salary data.
JOB TITLE: Network Support Engineer
The Senior Technical Support Specialist joins the Fortinet TAC team to serve as a primary support and escalation point for customers and partners. This role involves providing troubleshooting expertise on core products, specifically FortiGate, by collecting and analyzing configuration and system information to recommend corrective actions. You will reproduce customer environments on lab equipment to isolate problems, interface with QA and development teams to identify optimizations, and manage customer communications through case closure. Required skills include deep knowledge of Windows, OSX, and Unix/Linux operating systems, along with a strong understanding of TCP/IP, routing protocols, and L2/L3 switching. You must have experience with firewalls, IDS/IPS, VPNs, and virus scanning, while utilizing AI tools and knowledge management principles like the KCS framework to solve complex networking and security problems.