The Network Data Comm Analyst joins the Leidos Digital Sector to support the Homeland Enterprise Information Technology Secure Services and Support team. This role focuses on the continued operations, maintenance, and evolution of the Homeland Secure Data Network and the Classified Local Area Network. The analyst will monitor customer network data, applications, and operational architecture within a 24/7 Operating Center to ensure Service Level Agreements are met. Daily tasks include troubleshooting circuit and data issues with Telco providers, installing and servicing network equipment, and providing peer coaching. Required skills include over three years of network administration experience, proficiency with Windows Systems administration tools, and the ability to coordinate problem resolution across IT functional areas. The work involves managing network instability and maintaining continuous availability for customer hardware and telecommunication systems.
Monitor customer network data, applications, and operational architecture within a 24/7 Operating Center.
Troubleshoot circuit and data issues in coordination with Telco providers, LECs, and customers.
Provide technical support for hardware, software, network, and telecommunication systems via phone and email.
Install, modify, test, and service network equipment to ensure continuous availability.
Conduct scheduled monitoring of NVC reports and data flows while preparing timely status reports.
Resolve networking issues and support engineers in troubleshooting network instability.
Communicate operational impacts and system exceptions to customers and leadership through established channels.
Provide peer support and on-the-job coaching to help colleagues build necessary technical knowledge.
What we're looking for
3+ years of experience working with networks and performing Network Administration/Troubleshooting.
Familiarity with Windows Systems administration tools and processes.
Knowledge in coordinating problem resolution and working across IT functional areas.
Proven ability to manage multiple tasks/events simultaneously and deliver on time.
DHS Experience (preferred).
Networking Certification (preferred).
Microsoft Certification (preferred).
Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education with 2 years of professional experience (preferred).
DHS EOD Security Vetting for up to TS/SCI (preferred).