NCR POS Subject Matter Expert

Cognizant

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Ankeny, IA
Salary
$88,000–$145,000 / yr
Posted
6 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $195k
This role $116k
$69k $262k
below market most similar roles pay here above market

This role pays less than 89% of similar roles. Most pay $145,371–$243,700 — the blue band above. At the midpoint, this role pays about $116k versus about $195k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 330 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 211 roles with salary data.

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At a glance

TL;DR · NCR POS Subject Matter Expert

The NCR POS Subject Matter Expert joins the Retail Technology Support team to support and optimize point-of-sale, payment, and fuel systems for large-scale retail operations. This role involves providing advanced support for NCR platforms including Retalix R10, Radiant, CX7, and 770x environments. Key responsibilities include troubleshooting complex POS, payment, and fuel system issues by analyzing application logs, system logs, and event data. The position requires managing incidents, problems, and backlogs while developing automation and self-healing solutions. Candidates must possess expertise in retail payment systems, fuel dispensers, and site controllers. Required skills include proficiency with ServiceNow, Jira, and ITIL processes. Technical competencies involve log analysis using Windows Event Viewer and experience with PowerShell, Python, or RPA tools for operational efficiency.

What you'll do

  • Provide advanced support for NCR point-of-sale platforms including Retalix R10, Radiant, CX7, and 770x environments.
  • Troubleshoot complex POS, payment, and fuel system issues by analyzing application logs and event data.
  • Support fuel and forecourt systems including site controllers, fuel dispensers, and price book management.
  • Own incident, problem, and backlog management activities to deliver timely resolutions and permanent fixes.
  • Develop and support automation and self-healing solutions to improve operational efficiency and reduce recurring incidents.
  • Manage escalations and prioritize incidents to drive issues through resolution across retail technology platforms.

What we're looking for

  • Bachelor's degree or equivalent professional experience in Information Technology, Computer Science, Engineering, or a related field.
  • Strong hands-on experience supporting NCR POS platforms, including Retalix R10, Radiant, CX7, and 770x environments.
  • Experience supporting retail payment systems and fuel/forecourt technologies, including site controllers and fuel dispenser integrations.
  • Proven expertise in troubleshooting and log analysis using POS logs, Fuel PC logs, Windows Event Viewer, and related diagnostic tools.
  • Experience with ITIL-based incident, problem, and service management processes.
  • Experience working with ticketing and workflow management tools such as ServiceNow and Jira.
  • Strong communication and stakeholder management skills to collaborate across support, engineering, vendor, and business teams.
  • Experience working with POS and payment technology vendors, including NCR and Verifone (preferred).

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