Help Desk Analyst, Tier 1

General Dynamics

Quick summary

Work type: On-site
Location: Quantico, VA
Posted: 4 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $140k

$101k most similar roles pay here $177k

This listing doesn't post a salary. Most similar roles pay $109,100–$170,000.

Based on 239 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 430 open roles on FindRole.

Listed pay typically runs $112,924–$149,500 across 364 roles with salary data.

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At a glance

TL;DR · Help Desk Analyst, Tier 1

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As a Help Desk Analyst Tier 1 at GDIT, you will support the IT Technology Development division within NCIS in Quantico, VA. Your role involves initiating and resolving service requests and technical problems for internal and external users through telephone or self-service tickets. You will diagnose issues using historical data, route calls to specialists when necessary, maintain records, and alert management about recurring patterns. Additionally, you will collaborate with system administrators and developers to ensure incident resolution and provide excellent customer service across all organizational levels. This position requires an active Top Secret clearance and at least two years of IT support experience in a Help Desk environment, along with Security+ CE certification and knowledge of Cisco switches and routers. You will be working within NCIS, which has significant responsibilities for criminal investigation, counter-terrorism, and cyber matters on a global scale.

Skills

Cisco Help Desk Support IT End User Support Terraform AWS Python PostgreSQL Kubernetes Docker CI/CD

What you'll do

Initiate and resolve service requests and problem incidents.
Diagnose and analyze technical issues using historical database records.
Route calls to specialists for complex problems.
Maintain and update tracking databases for incident management.
Alert management about recurring patterns of problems.
Provide customer support across various organizational levels.
Collaborate with system administrators and developers on service completion.

What we're looking for

Active Top Secret clearance required.
2+ years of IT support experience in a Help Desk environment.
Experience with Cisco switches and routers.
Security+ CE certification required.
High School Diploma or equivalent; AAS preferred.
Must be a US citizen.
Provide outstanding customer service across all organizational levels.

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