IT Service Center Analyst

Cardinal Health

Quick summary

Work type
On-site
Location
—
Posted
2 days ago

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Salary context

How this pay compares to similar roles

Similar $140k
$102k most similar roles pay here $179k

This listing doesn't post a salary. Most similar roles pay $109,500–$171,250.

Based on 240 similar postings.

Employer

About Cardinal Health

Cardinal Health is a global healthcare services and products company specializing in pharmaceutical distribution, medical products, and supply chain solutions for healthcare providers and pharmacies. Industry: Healthcare Distribution & Services

Cardinal Health currently has 44 open roles on FindRole.

Listed pay typically runs $113,950–$165,110 across 42 roles with salary data.

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View all roles at Cardinal Health

At a glance

TL;DR · IT Service Center Analyst

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Join the Nuclear & Precision Health Solutions Support Team at Cardinal Health as a Level 1 IT Service Technician, providing immediate technical support to internal and external users of proprietary software applications and Windows-based systems. You will resolve issues through virtual communication, collaborate with network services and engineering teams, manage user access rights, and maintain a knowledge repository for broader IT use. Ideal candidates have up to four years of experience in customer service or inbound phone support, familiarity with Microsoft Windows 11, TCP/IP networking, and label printers, and an understanding of nuclear medicine is a plus. This role requires flexibility, covering shifts from 7:00 AM to 8:00 PM EST, including holidays, and offers opportunities for growth within a full-service technical support environment.

Skills

Microsoft Windows 11 TCP/IP DNS Network cable troubleshooting Label printers Nuclear Medicine

What you'll do

  • Provide technical support for computer applications and hardware to internal and external users.
  • Serve as a liaison between customers and IT to resolve technology-related business issues.
  • Maintain a troubleshooting tracking log to ensure timely problem resolution.
  • Manage user access rights and collaborate with other IT teams to restore service.
  • Support proprietary software applications, Microsoft Windows 11, and network printing.

What we're looking for

  • 0-4 years of experience supporting proprietary software applications and Microsoft Windows 11
  • Experience in inbound phone support or customer service environment
  • Knowledge of networking concepts including TCP/IP and DNS
  • Ability to troubleshoot network cables and printer issues
  • Familiarity with setting up and supporting network printing using TCP/IP
  • Serve as a liaison between customers/clients and IT for technology-related business issues
  • Basic understanding of troubleshooting and maintaining user access rights

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