The Mission Critical Operations Manager oversees day-to-day infrastructure operations in a data center environment, ensuring 100% uptime and compliance with SLAs. This role involves developing complex utility/electrical/mechanical switching scripts, managing preventative maintenance programs, and providing technical oversight for capital construction projects. The manager must have extensive knowledge of critical environments such as HVAC systems, emergency power supplies, and associated infrastructure, and proficiency in CMMS, BAS, and DDC systems. Key responsibilities include budget management, regulatory compliance, and personnel supervision, requiring advanced analytical skills and the ability to communicate effectively with clients and internal teams. Ideal candidates possess at least six years of experience in facilities operations and maintenance, along with relevant certifications like Universal CFC’s license and Operating Engineer certification.
Skills
MS Office
CMMS
BAS
DDC
KPI
HVAC
UPS
CRAC
Energy Management
SOPs
MOPs
EOPs
Change Management
CI/CD
Python
PostgreSQL
AWS
Azure
Google Cloud
Terraform
Docker
What you'll do
Oversee day-to-day infrastructure operations to ensure 100% uptime and SLA compliance.
Develop complex utility/electrical/mechanical switching scripts and procedures for emergency situations.
Manage Preventative Maintenance Program as directed by the client.
Ensure strict adherence to critical awareness processes, programs, and protocols by all personnel.
Track KPI metrics and manage contracts for various vendor services in critical facilities.
Provide supervision and oversight of maintenance team for repair and maintenance activities.
Review engineering designs and provide operational support in complex technical environments.
What we're looking for
6+ years of experience in facilities operations, maintenance, and engineering management.
Oversee day-to-day infrastructure operation and compliance with all process, procedures, regulations, and client requirements.
Technical knowledge of critical environments including Data Centers, HVAC, power systems, and associated infrastructure.
Implement and manage Preventative Maintenance Programs as directed by the client.
Manage operations budget for facilities assigned, providing monthly expense updates.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$133,400–$199,500.
Peer median band
$133,400–$199,500
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$143,248–$204,087
Middle half of comparable postings.
Based on 238 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About JLL (Jones Lang LaSalle)
JLL (Jones Lang LaSalle) is a global professional services firm specializing in real estate and investment management, providing services to buyers, sellers, tenants, landlords, investors, and developers. Industry: Commercial Real Estate Services
JLL (Jones Lang LaSalle) currently has
48 open roles
on FindRole.
Listed pay typically runs
$110,000–$135,000
across 23 roles with salary data.