| Microsoft Careers

Microsoft

Quick summary

Work type: On-site
Location: —
Salary: $97,600–$188,400 / yr
Posted: 18 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $180k

This role $143k

$81k most similar roles pay here $251k

This role pays less than 87% of similar roles. Most pay $152,150–$207,350 — the shaded band above. At the midpoint, this role pays about $143k versus about $180k for comparable roles.

Based on 239 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 1580 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 1408 roles with salary data.

Most-posted roles

View all roles at Microsoft

At a glance

TL;DR · | Microsoft Careers

Apply Now Log in to save

As a Senior Support Escalation Manager within the Customer Service & Support organization, you will lead critical incident resolution and manage high-severity escalations for Microsoft’s global partners and customers. Your day-to-day involves orchestrating cross-functional teams to resolve complex issues in Azure, Microsoft 365, and Dynamics 365 environments, while also advising C-level stakeholders on strategic decisions during crises. You will leverage advanced troubleshooting skills, collaborate with service managers globally, and establish rigorous governance with vendors to ensure high-quality support outcomes. Key responsibilities include leading end-to-end escalation frameworks, translating technical issues into business narratives, and driving continuous improvement through mentorship and best practice development. This role requires expertise in Microsoft technologies, incident management experience, and the ability to navigate complex ecosystems under pressure.

Skills

Azure Microsoft 365 Dynamics 365 CI/CD Terraform GitHub Python SQL Prometheus Grafana Kubernetes AWS M365 Fundamentals Azure Fundamentals

What you'll do

Lead resolution of high-severity incidents, orchestrating global teams under pressure.
Act as a trusted advisor to C-level stakeholders during crises and transformations.
Establish strong governance with vendors, enforcing quality standards and driving improvements.
Own end-to-end customer resolution strategy for complex issues across stakeholders.
Proactively identify systemic risks through technical analysis and drive long-term corrective actions.
Design and deliver high-impact partner engagements focused on performance optimization.
Develop executive-level reporting including trend analysis and strategic insights.

What we're looking for

Demonstrated expertise in Microsoft ecosystem, including Azure, Microsoft 365, and Dynamics 365.
Advanced troubleshooting skills with experience managing high-severity incidents (Sev A/1).
Proven ability to lead global cross-functional teams during critical escalations and major incidents.
Experience as a trusted advisor for C-level stakeholders in crisis and transformation scenarios.
Strong governance and quality enforcement with vendors and delivery partners.
Master's or Bachelor’s degree plus relevant experience, or equivalent industry experience.

Save