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Microsoft

Quick summary

Work type: On-site
Location: —
Salary: $102,100–$202,200 / yr
Posted: 73 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $180k

This role $152k

$86k most similar roles pay here $251k

This role pays less than 70% of similar roles. Most pay $152,150–$207,350 — the shaded band above. At the midpoint, this role pays about $152k versus about $180k for comparable roles.

Based on 239 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 1580 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 1408 roles with salary data.

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View all roles at Microsoft

At a glance

TL;DR · | Microsoft Careers

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As a Security Customer Experience Engineer II in Microsoft’s Product Health & Escalation team within the Security Customer Experience Engineering organization, you will be responsible for managing critical escalations from top security customers using the Microsoft Purview suite. Your day-to-day involves engaging with feature teams and senior leadership to resolve complex technical issues, contributing to product design improvements, and accelerating customer adoption. You will leverage your deep expertise in Microsoft Purview services such as information protection and data lifecycle management to mentor peers and support an international team. The role requires strong communication skills, a growth mindset, and the ability to navigate ambiguity while making data-driven decisions. Ideal candidates have extensive experience in technical roles with a focus on customer engagement and high-stakes problem-solving, along with hands-on experience in Microsoft Security and Compliance technologies.

Skills

Microsoft Purview Azure Exchange Office 365 Microsoft Defender Information Protection Endpoint Data Loss Prevention eDiscovery Data Lifecycle Management Insider Risk Management Sensitive Information Types Python SQL PowerShell CI/CD MVC .NET REST APIs JSON XML

What you'll do

Directly engage and respond to technical escalations from critical security customers 24/7.
Diagnose and troubleshoot complex product problems in collaboration with software engineers.
Maintain deep expertise in Microsoft Purview services for information protection and governance.
Mentor team members and support their technical development internationally.
Provide insights and feedback to engineering teams to drive continuous improvement.
Collaborate on new feature design and testing to ensure customer success.

What we're looking for

4+ years experience in a deep technical role with hands-on expertise in Microsoft Security and Compliance technologies.
Extensive experience managing complex customer engagements with high stakes and demonstrating situational leadership.
Strong communication skills for effectively conveying complex technical information verbally and in writing.
Proven ability to collaborate across teams, resolve issues independently of team boundaries, and drive continuous improvement.
Bachelor's degree in Engineering, Computer Science, or a related field preferred.

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