| Microsoft Careers

Microsoft

Quick summary

Work type
On-site
Location
—
Salary
$119,800–$234,700 / yr
Posted
70 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $180k
This role $177k
$106k most similar roles pay here $248k

This role pays more than 64% of similar roles. Most pay $152,150–$207,350 — the shaded band above. At the midpoint, this role pays about $177k versus about $180k for comparable roles.

Based on 239 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 1580 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 1408 roles with salary data.

Most-posted roles

View all roles at Microsoft

At a glance

TL;DR · | Microsoft Careers

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As a Senior Security Customer Experience Engineer in Microsoft’s Product Health & Escalation team, you will lead critical escalations from top security customers, ensuring 24x7x365 support through direct engagement via phone, email, or web. You’ll collaborate with feature teams and senior leadership to resolve complex technical issues, driving product design improvements and accelerating customer adoption of Microsoft Purview services such as Information Protection, Data Loss Prevention, and eDiscovery. Your role involves deep technical expertise in the Microsoft cloud security suite, mentoring peers, and contributing to documentation for self-remediation. Ideal candidates have extensive experience in a technical support or engineering role, with strong communication skills and a proven track record of managing high-stakes customer engagements.

Skills

Microsoft Purview Azure Office 365 Exchange Microsoft Defender Information Protection Endpoint Data Loss Prevention eDiscovery Data Lifecycle Management Insider Risk Management Sensitive Information Types Python SQL PowerShell CI/CD MVC .NET REST APIs JSON XML

What you'll do

  • Directly manage and resolve critical escalations from top Security customers.
  • Engage with Solution Architects and Product Managers to understand customer issues.
  • Contribute to customer-facing documentation to enable self-remediation of product issues.
  • Collaborate with software engineers to diagnose and troubleshoot complex product problems.
  • Maintain technical expertise in Microsoft Purview services for information protection.

What we're looking for

  • 6+ years experience in a deep technical role with hands-on expertise in Microsoft Security and Compliance technologies.
  • Bachelor's degree in Computer Science, Engineering, or related field preferred.
  • Extensive experience managing customer relationships in consultative roles.
  • Proven ability to collaborate across teams and resolve issues independently of team boundaries.
  • Demonstrated exceptional written and verbal communication skills for diverse audiences.
  • Strong background in data-driven decision making and technical troubleshooting.

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