As a Software Engineer II on the Dynamics 365 Contact Center team, you will apply your expertise to design and implement intelligent solutions within Microsoft’s enterprise software suite. You’ll work closely with the Voice Channel Capabilities team to develop AI-driven customer experiences and microservices for seamless onboarding, collaborating with cross-functional teams to build scalable, production-ready systems that leverage cutting-edge AI technologies. Your daily tasks include designing highly usable application capabilities, writing clean code in languages like C#, Java, or Python, and troubleshooting live site issues while ensuring high reliability through intelligent monitoring. This role requires a strong background in software engineering fundamentals and experience with cloud-scale development, making it ideal for those excited to innovate quickly in an agile environment on large-scale business applications.
Design and develop scalable application capabilities integrating AI models to meet evolving customer needs.
Write clean, efficient code using industry best practices and coding standards.
Collaborate with cross-functional teams to solve challenging problems in a dynamic environment.
Ensure high reliability and performance of applications through intelligent monitoring and proactive strategies.
Troubleshoot live site issues and ensure rapid resolution as part of product development support rotations.
What we're looking for
Bachelor's Degree in Computer Science or related technical discipline
4+ years of technical engineering experience with coding in C#, Java, JavaScript, Python, etc.
Experience developing, debugging, and maintaining code in object-oriented languages
Knowledge of end-to-end software development lifecycle
Ability to design and develop scalable application capabilities integrating AI models
Write clean, efficient, well-documented code using industry best practices
Market check
Salary context
This
$102,100–$202,200
range sits above
25%
of similar postings on FindRole.
Peer median band
$120,000–$234,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$155,000–$214,500
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
451 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 417 roles with salary data.