Manager, Engineering Operations - Technical Support

GEICO

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Bethesda, MDNew York, NYPalo Alto, CATampa, FLChicago, IL
Salary: $108,650–$189,625 / yr
Posted: 4 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $195k

This role $149k

$93k most similar roles pay here $255k

This role pays less than 76% of similar roles. Most pay $150,000–$239,437 — the shaded band above. At the midpoint, this role pays about $149k versus about $195k for comparable roles.

Based on 240 similar postings.

Employer

About GEICO

GEICO (Government Employees Insurance Company) is one of the largest auto insurers in the United States, offering affordable auto, home, renters, and other personal insurance products. Industry: Insurance

GEICO currently has 79 open roles on FindRole.

Listed pay typically runs $110,000–$230,000 across 77 roles with salary data.

Most-posted roles

View all roles at GEICO

At a glance

TL;DR · Manager, Engineering Operations - Technical Support

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Manager, Engineering Operations – Technical Support leads the Technical Support team providing essential services to over 35,000 associates across the United States. This role involves managing a team of technicians and engineers while fostering an engineering mindset focused on self-service, automation, and AI integration to resolve common issues and improve system reliability. Daily responsibilities include overseeing operational routines, managing IT asset management processes, supporting AV operations, and coordinating with vendors for hardware and software procurement. The successful candidate will utilize skills in dashboard reporting tools, technical documentation, and change management to streamline department workflows. Technical competencies required include knowledge of core network technologies like DHCP, DNS, and TCP/IP, as well as experience with Active Directory, Windows Server, backup solutions, and VoIP technologies to ensure seamless service delivery within a large, distributed enterprise environment.

Skills

AI Automation Cloud Platforms Active Directory Windows Server TCP/IP DNS DHCP VLAN SNMP VoIP IT Asset Management AV Operations Change Management Technical Documentation Backup Solutions

What you'll do

Lead, mentor, and develop a high-performing team of technicians and engineers providing technical support to 35,000 associates.
Champion automation and self-service tools to reduce manual intervention and improve system reliability.
Identify business use cases and implement AI-driven solutions for internal users.
Oversee daily operations to ensure service delivery meets established SLAs and optimized processes.
Manage the IT Asset Management process to ensure accurate inventory and optimal resource utilization.
Manage and support AV Operations across the entire enterprise.
Coordinate with vendors to manage the purchase of hardware, software, and other services.
Analyze performance metrics to drive team behavior and improve overall department efficiency.

What we're looking for

Bachelor’s degree in engineering, Computer Science, Information Technology, Business, or comparable experience.
At least 5 years of hands-on work experience supporting and leading teams in a technical environment.
Excellent leadership skills with a focus on driving efficiency and operational excellence.
Ability to visualize complex data into actionable insights using dashboard and reporting tools.
Proficiency in English and ability to develop technical documentation for departmental needs.
Ability to provide on-call support, manage change management activities, and liaise with vendors.
Experience working in large, distributed environments supporting 35,000+ users (preferred).
Familiarity with AI tools, automation, cloud platforms, and core network technologies (preferred).

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