Manager, Customer Identity & Access Management

Ally Financial

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Charlotte, NCLewisville, TXJacksonville, FLDresher, PA
Salary
$110,000–$180,000 / yr
Posted
4 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $188k
This role $145k
$97k most similar roles pay here $234k

This role pays less than 86% of similar roles. Most pay $155,000–$220,168 — the shaded band above. At the midpoint, this role pays about $145k versus about $188k for comparable roles.

Based on 240 similar postings.

Employer

About Ally Financial

Ally Financial is a US-based digital financial services company offering online banking, auto financing, mortgage, and investment products. It is one of the largest all-digital banks in the United States.

Ally Financial currently has 13 open roles on FindRole.

Listed pay typically runs $110,000–$180,000 across 13 roles with salary data.

Most-posted roles

View all roles at Ally Financial

At a glance

TL;DR · Manager, Customer Identity & Access Management

Manager, Customer Identity & Access Management - CIAM joins the Customer Identity & Access Management team as a senior individual contributor and strategic partner. This role involves shaping multi-year strategies, managing complex programs, and defining product requirements for omnichannel authentication across digital and call center channels. The position focuses on building secure, scalable capabilities including MFA, passkeys, biometrics, account recovery, and risk-based authentication. Key responsibilities include translating strategic initiatives into epics and user stories while collaborating with fraud, cybersecurity, and engineering teams to mitigate attack patterns. The role requires expertise in OAuth 2.0, FIDO2, and NIST/FFIEC-aligned controls within a highly regulated financial services environment. Candidates must possess strong product ownership skills, experience with Jira and Confluence, and the ability to balance customer experience with fraud prevention and security posture across various authentication platforms and API-based products.

What you'll do

  • Define and execute the multi-year CIAM product strategy and roadmap across digital and call center channels.
  • Lead complex, high-visibility programs involving fraud prevention, cybersecurity, and regulatory requirements.
  • Translate strategic initiatives into actionable epics, features, and user stories with clear acceptance criteria.
  • Partner with fraud and risk teams to align authentication controls with current attack patterns.
  • Collaborate with engineering, architecture, and UX teams to design secure, low-friction authentication journeys.
  • Manage product prioritization by balancing customer experience, security posture, and technical feasibility.
  • Establish and monitor key metrics such as authentication success rates and fraud loss reduction.
  • Mentor junior Product Owners on backlog discipline and requirements quality.

What we're looking for

  • Bachelor’s degree in Business, Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
  • 7+ years of relevant experience or an equivalent combination of education and experience.
  • 5–8 years of experience in product ownership, product management, business analysis, digital product delivery, or a related role.
  • Demonstrated experience leading complex, cross-functional initiatives involving multiple stakeholders, systems, and delivery teams.
  • Experience owning a product backlog and driving prioritization in an Agile environment.
  • Experience in CIAM, IAM, authentication, digital identity, fraud prevention, cybersecurity, or customer security.
  • Familiarity with authentication methods and standards such as MFA, SSO, OAuth, FIDO2, FFIEC, NIST, passkeys, biometrics, and account recovery.
  • Experience in financial services, fintech, or another highly regulated industry (preferred).

More like this

Similar roles

Director, Customer Identity & Access Management

Ally Financial

Charlotte, NC +3 26 days ago $125,000–$190,000
CIAM IAM MFA OAuth 2.0 OpenID Connect FIDO2 Passkeys Biometrics API Jira Confluence Analytics Platforms Risk-based Authentication Identity Proofing KYC Fraud Prevention Cybersecurity
10+ yrs exp Hybrid

Product Delivery Manager, Identity and Access Management

JPMorgan Chase

Jersey City, NJ +1 6 days ago
Identity and Access Management (IAM) Privileged Access Vaulting Secrets Management Agile Portfolio Management AI Data Analytics Release Management Change Management Cybersecurity Roadmap Development Continuous Improvement
5+ yrs exp

Senior Identity & Access Management (IAM) Engineer

Allstate

Remote (IL) 31 days ago $98,100–$167,850
Identity and Access Management (IAM) Single Sign-On (SSO) SAML OAuth OpenID Connect (OIDC) PingFederate Ping Access PingAM IBM Verify Identity Access IBM Verify Access IBM Security Access Manager (ISAM) Okta ForgeRock Python JavaScript Groovy YAML PowerShell Active Directory LDAP Agile Scrum MFA
5+ yrs exp Remote

Senior Staff Product Manager, Authentication

Intuit

Mountain View, CA 8 days ago $205,500–$278,000
IAM Authentication SSO MFA OpenID Connect OAuth FIDO NIST 800-63 SaaS API Design SQL Kusto PowerBI Machine Learning Artificial Intelligence A/B Testing Product Lifecycle Management
10+ yrs exp