Lead Technology Business Systems Consultant

Wells Fargo

Hybrid

Quick summary

Work type
Hybrid
Location
Charlotte, NC
Posted
2 days ago
Closes
Aug 26, 2026

Market check

Salary context

How this pay compares to similar roles

Similar $176k
$134k most similar roles pay here $217k

This listing doesn't post a salary. Most similar roles pay $143,225–$208,500.

Based on 239 similar postings.

Employer

About Wells Fargo

Wells Fargo & Company is one of the largest banks in the United States, providing banking, investment, mortgage, and consumer and commercial finance products and services nationwide. Industry: Banking & Financial Services

Wells Fargo currently has 81 open roles on FindRole.

Listed pay typically runs $129,500–$224,000 across 42 roles with salary data.

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At a glance

TL;DR · Lead Technology Business Systems Consultant

Wells Fargo is hiring a Lead Technology Business Systems Consultant for its Wealth & Investment Management Technology team in Charlotte, NC. This senior-level role involves leading complex, enterprise-wide initiatives by partnering with business and technology teams to deliver strategic, scalable solutions addressing highly complex needs. Day-to-day responsibilities include managing major incident command center operations, coordinating across various teams during high-impact events, translating technical issues into clear business communications, and driving post-incident reviews to enhance resilience and communication practices. The ideal candidate has over five years of experience in ITIL Incident Management, hands-on expertise with tools like ServiceNow, Splunk, Grafana, Dynatrace, Jira, Everbridge, Power BI/Tableau, and AI tools for operational efficiency. Additionally, the role requires strong analytical skills, the ability to operate in a 24/7 environment, and experience in financial services or highly regulated industries.

What you'll do

  • Lead major incident command center operations for high-impact issues, coordinating across technology, business, and vendor teams.
  • Direct structured incident bridge calls with clear ownership and accountability to drive rapid service restoration.
  • Translate complex technical issues into clear, business-focused communications for executive updates and stakeholder information.
  • Capture real-time actions and decisions during incidents to ensure seamless transition to problem management.
  • Lead post-incident reviews to enhance communication, reporting, and knowledge management practices using AI tools.
  • Strengthen incident readiness and resilience by improving efficiency and overall response effectiveness.

What we're looking for

  • 5+ years of experience in Business Systems Data and Design
  • 5+ years of ITIL Incident Management and Problem Management expertise
  • Hands-on experience with ITSM, monitoring, and operational tools like ServiceNow, Splunk, Grafana, Dynatrace, Jira, Everbridge, Power BI/Tableau
  • At least 1 year using AI tools to enhance operational efficiency and communication
  • Experience in financial services or highly regulated environments
  • Proven ability to lead large-scale incident management involving multiple teams
  • Strong analytical skills for identifying trends and systemic issues across incidents

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