Lead Tech Business Mgmt

AT&T

Quick summary

Work type
On-site
Location
Dallas, TX
Salary
$118,800–$178,200 / yr
Posted
1 day ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $181k
This role $148k
$107k most similar roles pay here $224k

This role pays less than 76% of similar roles. Most pay $149,850–$211,743 — the shaded band above. At the midpoint, this role pays about $148k versus about $181k for comparable roles.

Based on 236 similar postings.

Employer

About AT&T

AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.

AT&T currently has 34 open roles on FindRole.

Listed pay typically runs $108,000–$196,100 across 31 roles with salary data.

Most-posted roles

View all roles at AT&T

At a glance

TL;DR · Lead Tech Business Mgmt

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Seeking a Lead Tech Business Mgmt to enhance operational efficiency and competitive advantage within technical organizations at AT&T. This senior-level position involves reviewing and governing FLAIR MyTickets submissions, supporting broadband network escalations, conducting root-cause analysis, and developing insights for leadership decision-making. The ideal candidate will have experience with AT&T Mass Markets systems, proficiency in PowerBI or Tableau, and knowledge of BCP/Frontline Continuity frameworks. Familiarity with Agile methodology is preferred. This role requires expertise in analyzing data, managing financials, and implementing process improvements within the largest and most complex segments of our business.

Skills

PowerBI Tableau Agile Kubernetes AWS Python SQL PostgreSQL Docker CI/CD Terraform Git Jira Confluence SDP FLAIR UDAS BCP Frontline Continuity

What you'll do

  • Conduct root-cause analysis to identify process gaps and training needs for repeat issues.
  • Validate and triage broadband network escalations, ensuring accurate and complete requests.
  • Coordinate with cross-functional teams to resolve complex technical escalations efficiently.
  • Develop operational insights and reporting tools to support leadership decision-making.
  • Maintain escalation governance standards and contribute to knowledge documentation.
  • Analyze MyTicket data to identify trends and opportunities for process improvement.

What we're looking for

  • Extensive experience in technical organization processes and procedures.
  • Proficiency in broadband network escalation pathways and service validation.
  • Strong analytical skills using PowerBI, Tableau, or similar platforms.
  • Experience with Agile methodology and cross-functional team coordination.
  • Knowledge of AT&T systems like FLAIR, SDP, UDAS for operational support.
  • Ability to conduct root cause analysis and develop process improvement plans.
  • Bachelor’s degree in Computer Science or Business preferred.

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