Lead Tech Business Mgmt

AT&T

Quick summary

Work type
On-site
Location
Dallas, TX
Salary
$130,700–$196,100 / yr
Posted
1 day ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $181k
This role $163k
$121k most similar roles pay here $223k

This role pays less than 61% of similar roles. Most pay $149,425–$212,287 — the shaded band above. At the midpoint, this role pays about $163k versus about $181k for comparable roles.

Based on 235 similar postings.

Employer

About AT&T

AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.

AT&T currently has 34 open roles on FindRole.

Listed pay typically runs $108,000–$196,100 across 31 roles with salary data.

Most-posted roles

View all roles at AT&T

At a glance

TL;DR · Lead Tech Business Mgmt

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Seeking a Principal Technical Business Manager to enhance operational efficiency and competitive advantage within technical organizations at AT&T. This senior-level position involves reviewing and governing FLAIR MyTickets submissions, supporting broadband network escalations, conducting root-cause analysis, and developing insights through data analytics with tools like PowerBI or Tableau. The ideal candidate will have experience in Mass Markets systems, Agile methodology, and BCP/Frontline Continuity frameworks. Familiarity with AT&T’s provisioning and support systems such as FLAIR, SDP, and UDAS is a plus. This role requires expertise in managing complex processes, analyzing data, and recommending major improvements to drive organizational results with minimal oversight and frequent consultation with senior leadership.

Skills

PowerBI Tableau Agile Kubernetes AWS Python SQL PostgreSQL Docker CI/CD Git Jira Terraform SDP FLAIR UDAS

What you'll do

  • Conduct root-cause analysis to identify process gaps and training needs for repeat issues.
  • Validate and triage broadband network escalations, ensuring accurate and complete requests.
  • Develop operational insights and reporting tools using analytics platforms like PowerBI or Tableau.
  • Partner with cross-functional teams to resolve complex escalations requiring coordinated efforts.
  • Maintain escalation governance standards and contribute to knowledge documentation and SOPs.

What we're looking for

  • Extensive experience in technical organization processes and procedures.
  • Proficiency in broadband network escalation pathways and service validation.
  • Strong analytical skills using PowerBI, Tableau, or equivalent platforms.
  • Experience with Agile methodology and structured project-based support.
  • Knowledge of BCP/Frontline Continuity frameworks and incident management.
  • Familiarity with AT&T systems like FLAIR, SDP, UDAS for provisioning.
  • Bachelor’s degree in Computer Science or Business preferred.

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