Lead Software Engineer, Customer Experience & Reliability

Morningstar Inc

Hybrid

Quick summary

Work type: Hybrid
Location: Chicago, IL
Salary: $114,100–$167,350 / yr
Posted: 3 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $199k

This role $141k

$101k most similar roles pay here $238k

This role pays less than 89% of similar roles. Most pay $175,700–$221,625 — the shaded band above. At the midpoint, this role pays about $141k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About Morningstar Inc

Morningstar, Inc. is a leading financial services firm providing independent investment research, data, and management services to individuals, advisors, and institutions.

Morningstar Inc currently has 15 open roles on FindRole.

Listed pay typically runs $114,100–$167,350 across 14 roles with salary data.

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View all roles at Morningstar Inc

At a glance

TL;DR · Lead Software Engineer, Customer Experience & Reliability

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As a Lead Software Engineer for Customer Experience & Reliability on Morningstar’s Delight team in Chicago, you will serve as a technical leader and customer advocate, driving the resolution of complex production issues across multiple systems. Your role involves coordinating cross-functional debugging sessions with Engineering, Customer Success Managers, Operations, and Support to identify root causes and ensure effective follow-up actions. You will maintain deep technical fluency in C#, .NET / .NET Core, JavaScript, and other relevant technologies while analyzing logs and metrics using tools like Splunk and New Relic. Additionally, you will mentor engineers on incident handling and foster a culture where customer experience is prioritized as an engineering responsibility. This role requires 8+ years of software engineering or tech-lead experience with hands-on expertise in distributed systems and AWS-hosted environments.

Skills

C# .NET .NET Core JavaScript AWS Splunk New Relic Docker CI/CD Kubernetes Terraform PostgreSQL Git Jira Confluence Mentorship Technical Leadership Customer Support Production Engineering AI Diagnostics

What you'll do

Lead cross-functional debugging sessions to resolve complex production issues.
Coordinate and facilitate technical problem-solving during incidents.
Maintain deep technical fluency in C#, .NET, JavaScript for troubleshooting.
Identify recurring issue patterns and provide feedback for systemic improvements.
Mentor engineers on effective incident handling and production readiness.

What we're looking for

8+ years of experience in software engineering, production support, or tech-lead roles
Hands-on expertise with C#, .NET / .NET Core, and JavaScript
Proven ability to lead cross-functional technical problem-solving sessions
Experience working with distributed systems and AWS-hosted environments
Strong communication skills for both technical and non-technical audiences
Demonstrated capability in incident leadership and customer-first mindset

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