Lead Business Systems Analyst

Blackline

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Pleasanton, CA
Salary
$155,000–$194,000 / yr
Employment
Full-time
Posted
3 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $162k
This role $174k
$113k most similar roles pay here $203k

This role pays more than 62% of similar roles. Most pay $138,225–$184,900 — the shaded band above. At the midpoint, this role pays about $174k versus about $162k for comparable roles.

Based on 240 similar postings.

Employer

About Blackline

BlackLine is a cloud-based financial operations management platform that automates and controls the financial close process for enterprises, including account reconciliation, journal entries, and financial reporting. Industry: Financial Technology & Accounting Software

Blackline currently has 12 open roles on FindRole.

Listed pay typically runs $180,000–$226,000 across 9 roles with salary data.

Most-posted roles

View all roles at Blackline

At a glance

TL;DR · Lead Business Systems Analyst

Lead Business Systems Analyst The Lead Business Systems Analyst leads the optimization of business processes across Marketing, Salesforce CRM, Zuora CPQ, Customer Support, and Salesforce Communities. This role serves as the primary liaison between business stakeholders and IT to translate requirements into actionable strategies for internal systems. Key responsibilities include managing AI intake, performing gap analysis, and overseeing the delivery of technology solutions from inception to completion using Scrum and Agile best practices in Jira. The candidate will build and maintain AI agents using Gemini Enterprise and Claude to provide no-code and low-code automation for business teams. Required expertise includes Salesforce Service Cloud, Marketo, Planhat, and Zuora CPQ integration. The role focuses on improving efficiency and scalability by streamlining subscription management, case management, knowledge base enhancements, and partner experiences through advanced system configuration and automated workflows.

What you'll do

  • Translate business requirements from stakeholders into functional specifications and actionable IT strategies for core systems.
  • Optimize business processes across Salesforce CRM, Zuora CPQ, Service Cloud, Marketo, and Salesforce Communities.
  • Manage the integration of Zuora CPQ with Salesforce to ensure seamless subscription management and billing.
  • Triage, prioritize, and manage the intake of AI and automation requests based on feasibility and ROI.
  • Build, test, and maintain AI agents using Gemini Enterprise and Claude for business team use.
  • Enable business teams to create their own no-code and low-code automations for internal workflows.
  • Oversee the delivery of technology solutions from inception through user acceptance testing and go-live activities.
  • Define governance guardrails and training programs for responsible AI adoption across the organization.

What we're looking for

  • 5+ years of experience as a Lead Business Systems Analyst or similar role.
  • Extensive experience with Marketing, Salesforce CRM, Zuora CPQ, Service Cloud, and Salesforce Communities.
  • Experience evaluating, prioritizing, and managing AI/automation intake requests from business stakeholders.
  • Hands-on experience building, deploying, and maintaining AI agents using Gemini Enterprise and Claude.
  • Proficiency in translating business requirements into functional specifications and technical strategies.
  • Ability to manage project lifecycles using Scrum and Agile best practices with Jira.
  • Experience conducting user acceptance testing (UAT) and coordinating go-live activities.

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