IT Services Transition Manager, Network / Telecom

General Dynamics

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Martinsburg, WVAustin, TX
Salary
$114,750–$155,250 / yr
Posted
25 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $171k
This role $135k
$104k $214k
below market most similar roles pay here above market

This role pays less than 77% of similar roles. Most pay $138,285–$203,300 — the blue band above. At the midpoint, this role pays about $135k versus about $171k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1161 open roles on FindRole.

Listed pay typically runs $124,397–$153,102 across 1008 roles with salary data.

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View all roles at General Dynamics

At a glance

TL;DR · IT Services Transition Manager, Network / Telecom

The IT Services Transition Manager - Network / Telecom will join the IT Infrastructure and Operations team to support the Department of Veterans Affairs through the NEDIIS program. This role leads the coordinated transition of network and telecommunications services from an outgoing contractor into steady-state operations. Key responsibilities include reviewing technical documentation, participating in knowledge transfers, and overseeing the development of runbooks, SOPs, and readiness checklists. The manager coordinates with engineering, NOC, and security teams to prepare TIC, SD-WAN, WAN/LAN, and telecom services for production. Required skills include experience with enterprise IT, network infrastructures, and telecommunications. Candidates must demonstrate proficiency in service transitions, cloud-connected networking, and cybersecurity frameworks like NIST and Zero Trust to ensure a smooth, documented handoff of mission-critical infrastructure.

What you'll do

  • Lead the end-to-end transition of network and telecommunications services from outgoing contractors to steady-state operations.
  • Review technical and operational documentation to identify requirements and establish workflows.
  • Participate in knowledge-transfer activities to learn tools, SOPs, and processes from the outgoing contractor.
  • Oversee the development of transition materials including runbooks, SOPs, and readiness checklists.
  • Coordinate with engineering, NOC, operations, and security teams to prepare TIC, SD-WAN, and telecom services for production.
  • Support high-level troubleshooting and escalation needs during the transition period.
  • Communicate transition progress, risks, and key milestones to relevant stakeholders.
  • Contribute to vendor evaluations, technology assessments, and pilot activities.

What we're looking for

  • 10+ years of related experience.
  • Bachelor's degree or equivalent experience.
  • Experience delivering telecom or IT services for large or complex organizations.
  • Experience leading service transitions, migrations, or operational handoffs.
  • Familiarity with WAN/LAN, SD-WAN, telecom services, or cloud-connected networking.
  • Understanding of basic ITIL service transition concepts and NOC workflows.
  • Experience developing SOPs, runbooks, or transition documentation.
  • General knowledge of cybersecurity frameworks (NIST, TIC, Zero Trust).
  • Must be able to obtain a Public Trust clearance.
  • ITIL Foundation / ITIL 4 (preferred).
  • CCNA / CCNP (preferred).
  • SAFe or Scrum Master (preferred).
  • AWS or Azure certification (preferred).

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