Infrastructure Support Engineer

USAA

Confirmed live today High trust

Hybrid

Quick summary

Work type: Hybrid
Location: San Antonio, TX
Salary: $93,770–$179,240 / yr
Employment: Full-time
Posted: 2 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $179k

This role $137k

$79k $228k

below market most similar roles pay here above market

This role pays less than 80% of similar roles. Most pay $144,350–$213,570 — the blue band above. At the midpoint, this role pays about $137k versus about $179k for comparable roles.

Based on 240 similar postings.

Employer

About USAA

USAA (United Services Automobile Association) is a San Antonio-based Fortune 500 financial services company founded in 1922, dedicated to providing insurance, banking, and investment solutions exclusively to U.S. military members, veterans, and their families.

USAA currently has 51 open roles on FindRole.

Listed pay typically runs $127,310–$243,340 across 35 roles with salary data.

Most-posted roles

View all roles at USAA

At a glance

TL;DR · Infrastructure Support Engineer

Role Posting Log in to save

The Infrastructure Support Engineer joins the team to provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services. This role serves as an escalation point for incidents and service requests, requiring the engineer to troubleshoot, monitor, and restore services across server, cloud, database, network, storage, and platform technologies. Key responsibilities include designing scalable IT infrastructure, automating service delivery, building monitoring tools, and developing software-defined infrastructure in CI/CD pipelines. The position requires proficiency with Microsoft Windows Server, Linux, VMware, Azure, AWS, Docker, and Kubernetes. Candidates must also utilize tools like Dynatrace, Splunk, and ServiceNow. The role addresses technical stability and reliability within a highly regulated financial services environment, ensuring high availability and disaster recovery for critical enterprise infrastructure.

Skills

Azure AWS Kubernetes Docker VMware Linux Red Hat Windows Server SQL Server Oracle PostgreSQL MySQL CI/CD Splunk Datadog Dynatrace ServiceNow Jira TCP/IP DNS DHCP z/OS SAN NAS

What you'll do

Provide Tier 2 technical support and operational engineering for enterprise infrastructure services.
Troubleshoot and resolve complex production issues related to servers, cloud services, and networking.
Design scalable IT system infrastructure and implement system changes with autonomy.
Automate service delivery and maintenance tasks using software-defined infrastructure in CI/CD pipelines.
Build monitoring tools and observability solutions for enterprise systems.
Analyze complex outages to identify and recommend opportunities for system improvements.
Mentor junior engineers and provide technical expertise for infrastructure incidents.
Monitor and control business risks in accordance with compliance policies and procedures.

What we're looking for

Bachelor's degree or 4 years of relevant education and/or experience.
4 years of infrastructure operations experience.
Experience supporting 24x7 enterprise environments.
Experience in a NOC, Enterprise Availability Command Center, Operations Center, or Production Support organization.
Experience supporting cloud-based infrastructure platforms.
Experience supporting financial services, insurance, healthcare, or other highly regulated industries.
Must be able to work in San Antonio, TX, 4 days per week.

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