Head of Customer Support

Anduril Industries

Quick summary

Work type
On-site
Location
Costa Mesa, CA
Salary
$253,000–$336,000 / yr
Posted
today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $188k
This role $294k
$124k most similar roles pay here $359k

This role pays more than 95% of similar roles. Most pay $151,150–$224,000 — the shaded band above. At the midpoint, this role pays about $294k versus about $188k for comparable roles.

Based on 239 similar postings.

Employer

About Anduril Industries

Anduril Industries is a defense technology company that builds advanced hardware and software systems for national security, including autonomous drones, surveillance systems, and the Lattice AI command platform.

Anduril Industries currently has 1882 open roles on FindRole.

Listed pay typically runs $146,000–$194,000 across 1696 roles with salary data.

Most-posted roles

View all roles at Anduril Industries

At a glance

TL;DR · Head of Customer Support

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The Head of Customer Support role at a fast-growing defense technology company involves leading the development and management of comprehensive customer support strategies for increasingly complex products across diverse geographies. This senior leadership position requires directing Tier 1 and Tier 2 support operations, building a high-performing global team, and implementing advanced support systems such as incident management platforms and predictive analytics tools. Key responsibilities include collaborating with cross-functional teams to ensure seamless customer experiences, defining KPIs for operational efficiency, and translating customer insights into product improvements. The ideal candidate has over 15 years of experience in customer support roles, including at least 8 years in senior leadership positions, with expertise in Tier 1/Tier 2 models, SLA management, and remote troubleshooting. Strong technical acumen, leadership skills, and experience in the aerospace or defense industry are preferred.

Skills

Zendesk ServiceNow Salesforce Service Cloud JIRA Service Management CI/CD Kubernetes AWS Docker Python PostgreSQL Prometheus Grafana SLA management Predictive analytics Root cause analysis Technical publications Training Customer support methodologies

What you'll do

  • Lead the development and implementation of Tier 1 and Tier 2 customer support strategies.
  • Build and scale a high-performing global customer support team through recruitment and training.
  • Implement and maintain advanced support systems, tools, and infrastructure for efficient operations.
  • Develop and execute support processes to ensure first-call resolution and continuous improvement.
  • Collaborate with cross-functional teams to deliver seamless customer experiences and rapid issue resolution.
  • Define and track KPIs to measure support effectiveness and implement data-driven improvements.

What we're looking for

  • Minimum 15 years of progressive experience in customer support roles, with at least 8 years in senior leadership.
  • Proven track record of building and scaling customer support organizations in high-growth tech companies.
  • Deep expertise in Tier 1/Tier 2 support models, SLA management, incident response, and case management systems.
  • Excellent leadership and communication skills to influence across organizational boundaries.
  • Strong technical acumen with ability to engage engineering teams at a technical level.
  • Experience managing complex multi-geography support operations with diverse customer segments.

Related searches

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